Senior Project Manager, Technology and Enablement

Victorian Ombudsman; Melbourne; On-site; AUD 150,000 - 210,000; Full time

Job summary

Victorian Ombudsman is seeking a Senior Project Manager, Technology and Enablement to lead major digital and technology initiatives across the public sector. You will partner with business owners, sponsors and delivery teams to deliver accessible, sustainable solutions.

The role requires proven experience managing end-to-end technology-enabled change, governance, procurement, and change management, with a focus on value-for-money and user-centered design within a complex government environment.

Qualifications

• End-to-end project management experience in complex public-sector or large-scale technology programs.
• Strong stakeholder engagement and persuasive, executive-level communication.

Responsibilities

• leading complex technology projects within approved scope, budget, schedule, quality, and risk parameters;
• developing options, business cases, delivery plans and executive recommendations;
• establishing governance, assurance, project controls and transparent reporting;
• managing project finances, procurement, suppliers, contracts and commercial risks;
• engaging affected users and staff to shape practical and inclusive solutions;
• leading change-impact assessment, readiness, communications, training and adoption;
• measuring service, operational, adoption and benefit outcomes;
• coordinating testing, implementation, early-life support and transition into business-as-usual.

Skills

Project management

Stakeholder mgmt

Change management

Procurement

Vendor management

Executive communication

Budgeting

Risk management

Job description

Senior Project Manager, Technology and Enablement

The Victorian Ombudsman (VO) provides a free, independent, accessible and impartial service to the public. Our purpose is to ensure fairness for the public in their dealings with the Victorian public sector, to improve public administration, and engage within both public organisations, the government sector and the broader community. The Ombudsman Act 1973 (Vic) is the governing legislation.

The VO’s role is to ensure that the services of state and local government, and other public organisations are delivered in a fair and reasonable manner that is compatible with the Charter of Human Rights and Responsibilities Act 2006 (Vic) and that human rights have been taken into consideration in decision making.

Lead technology projects that make a difference for Victorians

You could be leading the procurement and implementation of a new CRM and digital uplift, information management, and data capabilities, shaping a responsible AI adoption, or delivering a new managed services transition, cloud uplift.

The Victorian Ombudsman is recruiting a Senior Project Manager, Technology and Enablement to lead several significant digital and technology initiatives.

About the role

In this senior role, you will work with business owners, affected users, executive sponsors, delivery teams, specialist advisers and suppliers to deliver accessible, sustainable and value-for-money solutions.

You will be responsible for:

• leading complex technology projects within approved scope, budget, schedule, quality, and risk parameters;
• developing options, business cases, delivery plans and executive recommendations;
• establishing governance, assurance, project controls and transparent reporting;
• managing project finances, procurement, suppliers, contracts and commercial risks;
• engaging affected users and staff to shape practical and inclusive solutions;
• leading change-impact assessment, readiness, communications, training and adoption;
• measuring service, operational, adoption and benefit outcomes; and
• coordinating testing, implementation, early-life support and transition into business-as-usual.

What you will bring

You will have demonstrated experience leading end-to-end technology-enabled change and a strong record of achieving outcomes in complex organisational environments.

You will combine disciplined project management with:

• structured organisational change and enablement capability;
• strong analytical and problem-solving skills;
• executive-level communication and stakeholder influence;
• commercial, procurement and supplier-management experience;
• confidence leading multidisciplinary and matrixed teams;
• commitment to accessibility, inclusion and human-centred service design; and
• sound judgement in applying statutory, regulatory, privacy, security and information-management obligations.

A sound working knowledge of, or the ability to quickly develop and apply, the Ombudsman Act 1973 and the Victorian Ombudsman’s statutory operating context is essential.

Why join the Victorian Ombudsman?

You will have the opportunity to lead meaningful change in an independent integrity agency and help ensure that technology supports fair, accessible and effective services for the Victorian community.

Please review the position descriptionfor full details.

VO is an equal opportunity employer and is committed to providing an inclusive, accessible and safe work environment. We want to ensure all applicants and employees with disability are treated respectfully and equitably in all stages of the recruitment process.

We encourage job applications from people of all genders, ages, religions, disability, LGBTIQ and cultures, including Aboriginal and Torres Strait Islander people.

VO is committed to supporting our employees work and life balance commitments. All requests for flexible working arrangements will be considered in line with operational requirements.

To be considered for this role, you must include:

• a 1-page Cover Letter addressing the Key Selection Criteria.
• a Resume, no longer than 5 pages.