Senior Engagement Officer

Victorian Government; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Victorian Ombudsman in Melbourne, VIC is seeking a Senior Engagement Officer to uphold our frameworks and drive engagement through online or in-person forums and events. You will build strong relationships across levels to support strategic collaboration and raise awareness of our work.

The role requires exceptional relationship-building skills and the ability to promote VO’s goals across external stakeholders and communities. The position is based in Melbourne CBD and Inner Metro suburbs.

Responsibilities

• Uphold the Victorian Ombudsman frameworks and conduct activities that promote the Office’s work through online or in-person forums and events.
• Demonstrate exceptional relationship-building skills to support strategic collaboration and awareness-raising with external stakeholders.

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 462

About Us

The Victorian Ombudsman (VO) provides a free, independent, accessible and impartial service to the public. Our purpose is to ensure fairness for the public in their dealings with the Victorian public sector, to improve public administration, and engage within both public organisations, the government sector and the broader community. The Ombudsman Act 1973 (Vic) is the governing legislation.

The VO’s role is to ensure that the services of state and local government, and other public organisations are delivered in a fair and reasonable manner that is compatible with the Charter of Human Rights and Responsibilities Act 2006 (Vic) and that human rights have been taken into consideration in decision making.

About this role

In line with VO’s Strategic Plan 2025–29, the Senior Engagement Officer is responsible for upholding frameworks and conducting activities that promote the Victorian Ombudsman’s through online or in-person forums and events.

Key to this role is the ability to demonstrate exceptional relationship building skills at all levels to support strategic collaboration and awareness-raising activities with key external stakeholders

To be considered for this role, you must include:

• a 1-page Cover Letter addressing the Key Selection Criteria.
• a Resume, no longer than 5 pages.

VO is an equal opportunity employer and is committed to providing an inclusive, accessible and safe work environment. We want to ensure all applicants and employees with disability are treated respectfully and equitably in all stages of the recruitment process.

We encourage job applications from people of all genders, ages, religions, disability, LGBTIQ and cultures, including Aboriginal and Torres Strait Islander people.

VO is committed to supporting our employees work and life balance commitments. All requests for flexible working arrangements will be considered in line with operational requirements.

Employment at the Victorian Ombudsman is subject to:

Applications close Monday 9 November 2026 at 11.59pm