Senior Product Manager, Personalise & Profiles

CommBank; Sydney; On-site; AUD 140,000 - 180,000; Full time

Job summary

CommBank is seeking a Senior Product Manager within the Personalise & Controls Squad to shape how customers manage their profile, contact details, preferences and digital controls across our digital channels. You will lead a cross-functional squad and partner with Product Lead and stakeholders across Design, Engineering, Data, Risk and Identity to deliver trusted self-service experiences at scale.

You’ll turn strategy into execution, solving complex customer problems and driving measurable

Qualifications

• Significant product experience shaping complex digital products from discovery through to launch and optimization.
• Proven experience leading or operating within cross-functional product squads.
• Strong customer-focused product thinking and problem-solving capability.
• Excellent analytical skills and the ability to make evidence-based decisions.

Responsibilities

• Lead the squad day-to-day, creating clarity around priorities, dependencies, risks and trade-offs.
• Drive discovery and delivery across customer profile, preferences, communication settings and self-service journeys.
• Partner closely with Design and Engineering to shape experiences that are intuitive, scalable and customer-centric.
• Use customer research, behavioural insights and operational data to identify opportunities and guide prioritisation decisions.
• Improve customer self-service outcomes by increasing digital completion and reducing avoidable assisted demand.
• Translate regulatory, privacy and risk requirements into customer experiences that are simple, clear and reassuring.
• Influence stakeholders through evidence-based recommendations and well-articulated trade-offs.

Skills

Product leadership

Cross-functional

Customer-focused

Analytical

Stakeholder management

Job description

CommBank is seeking a Senior Product Manager within the Personalise & Controls Squad to shape how customers manage their profile, contact details, preferences and digital controls across our digital channels. You will lead a cross-functional squad and partner with Product Lead and stakeholders across Design, Engineering, Data, Risk and Identity to deliver trusted self-service experiences at scale.

You’ll turn strategy into execution, solving complex customer problems and driving measurable