Senior Product Manager, Personalise & Controls

CommBank; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

CommBank’s Digital Crew in Retail Banking Services guides the strategy and delivery behind the CommBank app and NetBank for millions of customers. As a Senior Product Manager in the Personalise & Controls Squad, you will lead a cross-functional squad, shaping profiles, contact details, and digital controls across channels to deliver trusted, personalised experiences.

You will drive discovery and delivery, balance regulatory and customer needs, and partner with design and engineering to create

Qualifications

• Significant product experience shaping complex digital products from discovery through to launch and optimisation.
• Proven experience leading or operating within cross-functional product squads.
• Strong customer-focused product thinking and problem-solving capability.
• Excellent analytical skills and the ability to make evidence-based decisions.
• Experience working closely with engineers and architects on digital products and platforms.
• Strong leadership, prioritisation and stakeholder management capability.
• A track record of simplifying complex customer journeys and experiences.
• Experience operating in regulated or highly complex environments.
• An ability to balance customer outcomes, commercial value, risk, compliance and delivery realities.
• Exceptional written and verbal communication skills.

Responsibilities

• Lead the squad day-to-day, creating clarity around priorities, dependencies, risks and trade-offs.
• Drive discovery and delivery across customer profile, preferences, communication settings and self-service journeys.
• Partner closely with Design and Engineering to shape experiences that are intuitive, scalable and customer-centric.
• Use customer research, behavioural insights and operational data to identify opportunities and guide prioritisation decisions.
• Improve customer self-service outcomes by increasing digital completion and reducing avoidable assisted demand.
• Navigate complex dependencies across identity, privacy, security, customer data and other digital product teams.
• Establish strong product health disciplines including measurement, optimisation, incident learning and continuous improvement.
• Translate regulatory, privacy and risk requirements into customer experiences that are simple, clear and reassuring.
• Influence stakeholders through evidence-based recommendations and well-articulated trade-offs.

Skills

Product leadership

Cross-functional squads

Analytical thinking

Stakeholder management

Customer-focused thinking

Regulated environments

Job description

CommBank’s Digital Crew in Retail Banking Services guides the strategy and delivery behind the CommBank app and NetBank for millions of customers. As a Senior Product Manager in the Personalise & Controls Squad, you will lead a cross-functional squad, shaping profiles, contact details, and digital controls across channels to deliver trusted, personalised experiences.

You will drive discovery and delivery, balance regulatory and customer needs, and partner with design and engineering to create