Senior Product Manager, Sydney CBD

cba; Hobart, Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

CommBank in Australia seeks a Senior Product Manager within the Personalise & Controls Squad to shape how customers manage their profile, contact details, experience preferences and digital controls across CommBank's digital channels.

You will lead a cross-functional squad day-to-day, partner with the Product Lead and a broad network across Design, Engineering, Data, Risk, Identity and Digital to turn strategy into execution and deliver trusted self-service experiences at scale.

Qualifications

• Significant product experience shaping complex digital products from discovery to launch and optimisation.
• Proven ability to lead cross-functional product squads and manage stakeholders.
• Excellent analytical skills and evidence-based decision making.

Responsibilities

• Lead the squad day-to-day, clarifying priorities, dependencies, risks and trade-offs.
• Drive discovery and delivery across profile, preferences, and self-service journeys.
• Collaborate with Design and Engineering to build intuitive, scalable experiences.
• Use research, insights and data to guide prioritisation and decision making.
• Improve self-service outcomes and reduce customer effort while ensuring compliance.

Skills

Product leadership

Cross-functional teamwork

Decision making

Customer-focused thinking

Job description

Shape how millions of customers manage their relationship with CommBank digitally, creating trusted, customer-controlled experiences that make digital banking simpler, more relevant and more useful over time.

Lead day-to-day as the Product partner in the squad's Product, Design and Technology trio, taking ownership of priorities, decisions and momentum to deliver meaningful outcomes.

Turn strategy into execution by solving complex customer problems and delivering trusted self-service experiences at scale.

See yourself in our team

Within Retail Banking Services (RBS), the Digital Crew is responsible for the strategy and delivery behind the CommBank app and NetBank, supporting more than nine million digitally active customers.

Our mission is simple: create intuitive, trusted and personalised digital experiences that help customers manage their relationship with CommBank with confidence.

As a Senior Product Manager within the 'Personalise & Controls Squad', you'll play a critical role in shaping how customers manage their profile, contact details, experience preferences and digital controls across CommBank's digital channels.

Do work that matters

This is a hands-on product leadership role where you'll lead a cross-functional squad day-to-day while partnering closely with the Product Lead and a broad stakeholder network across Design, Engineering, Data, Risk, Identity and Digital.

You'll help transform Profile into a trusted destination for managing a customer's relationship with CommBank, improving digital self-service today while building the foundations for more personalised and intelligent experiences over time.

This is a role for someone who enjoys tackling complex customer and business problems, creating clarity from ambiguity and driving meaningful outcomes through collaboration, curiosity and strong execution.

On any given day, you will

• Lead the squad day-to-day, creating clarity around priorities, dependencies, risks and trade-offs.
• Drive discovery and delivery across customer profile, preferences, communication settings and self-service journeys.
• Partner closely with Design and Engineering to shape experiences that are intuitive, scalable and customer-centric.
• Use customer research, behavioural insights and operational data to identify opportunities and guide prioritisation decisions.
• Improve customer self-service outcomes by increasing digital completion and reducing avoidable assisted demand.
• Navigate complex dependencies across identity, privacy, security, customer data and other digital product teams.
• Establish strong product health disciplines including measurement, optimisation, incident learning and continuous improvement.
• Translate regulatory, privacy and risk requirements into customer experiences that are simple, clear and reassuring.
• Influence stakeholders through evidence-based recommendations and well-articulated trade-offs.

What success looks like

• Make Profile easier to navigate and understand.
• Enable customers to update and manage their details confidently.
• Improve how customers manage contact preferences and personalisation settings.
• Increase successful digital self-service and reduce customer effort.
• Create trusted reusable controls and preference capabilities that support future digital experiences across CommBank, designing patterns for federated digital teams.

We're interested in hearing from people who have

• Significant product experience shaping complex digital products from discovery through to launch and optimisation.
• Proven experience leading or operating within cross-functional product squads.
• Strong customer-focused product thinking and problem-solving capability.
• Excellent analytical skills and the ability to make evidence-based decisions.
• Experience working closely with engineers and architects on digital products and platforms.
• Strong leadership, prioritisation and stakeholder management capability.
• A track record of simplifying complex customer journeys and experiences.
• Experience operating in regulated or highly complex environments.
• An ability to balance customer outcomes, commercial value, risk, compliance and delivery realities.
• Exceptional written and verbal communication skills.

We'd love to see experience in

• Digital self-service and customer management experiences.
• Platform or orchestration products spanning multiple teams and systems.
• Banking, financial services or other highly regulated industries.
• Product health, experimentation and optimisation practices.
• Leading products through reliability improvements, incidents, migrations or remediation activities.
• Related domains such as customer profile, identity, preferences, consent or personalisation.

You don't need experience across every area. We're interested in the strengths you bring and your ability to learn quickly and be highly accountable a complex product domain.

Why join us?

This role sits at the heart of trust and customer control. You'll work on experience