Senior Product Manager - Personalisation & Profiles

Commonwealth Bank; Sydney; Presencial; AUD 180.000 - 230.000; Jornada completa

Descripción de la vacante

Commonwealth Bank in Sydney is seeking a hands-on Senior Product Manager to lead the Personalise & Controls Squad within the Retail Banking Services Digital Crew. You will shape how customers manage profiles, preferences and digital controls across CommBank’s apps and NetBank, partnering with Design, Engineering and Data to deliver trusted self-service experiences.

You will translate strategy into execution, balance customer outcomes with risk and compliance, and drive measurable improvements in

Formación

• Significant product experience shaping complex digital products from discovery through to launch and optimisation.
• Proven experience leading or operating within cross-functional product squads.
• Strong customer-focused product thinking and problem-solving capability.
• Excellent analytical skills and the ability to make evidence-based decisions.
• Experience working closely with engineers and architects on digital products and platforms.
• Strong leadership, prioritisation and stakeholder management capability.
• A track record of simplifying complex customer journeys and experiences.
• Experience operating in regulated or highly complex environments.
• An ability to balance customer outcomes, commercial value, risk, compliance and delivery realities.
• Exceptional written and verbal communication skills.

Responsabilidades

• Lead the squad day-to-day, creating clarity around priorities, dependencies, risks and trade-offs.
• Drive discovery and delivery across customer profile, preferences, communication settings and self-service journeys.
• Partner closely with Design and Engineering to shape experiences that are intuitive, scalable and customer-centric.
• Use customer research, behavioural insights and operational data to identify opportunities and guide prioritisation decisions.
• Improve customer self-service outcomes by increasing digital completion and reducing avoidable assisted demand.
• Translate regulatory, privacy and risk requirements into customer experiences that are simple, clear and reassuring.
• Influence stakeholders through evidence-based recommendations and well-articulated trade-offs.

Descripción del empleo

Commonwealth Bank in Sydney is seeking a hands-on Senior Product Manager to lead the Personalise & Controls Squad within the Retail Banking Services Digital Crew. You will shape how customers manage profiles, preferences and digital controls across CommBank’s apps and NetBank, partnering with Design, Engineering and Data to deliver trusted self-service experiences.

You will translate strategy into execution, balance customer outcomes with risk and compliance, and drive measurable improvements in