Senior Process Analyst (Security-Cleared) ServiceNow

u&u. Recruitment Partners; City of Melbourne; On-site; AUD 90,000 - 150,000; Full time

Job summary

u&u Recruitment Partners is seeking a Senior Process Analyst in Victoria, Australia. The role focuses on owning process analysis, documentation and improvement within a critical technology environment and requires an active NV1 security clearance and strong ServiceNow experience.

You will engage with business, technology and ServiceNow stakeholders, driving outcomes independently while building current-state and future-state process maps and documentation.

Qualifications

• Strong ability to work independently and take ownership of analyses.
• Proficient in mapping and documenting current and future processes.
• Experience engaging stakeholders across business and tech teams.
• Advanced capability in process analysis and documentation.
• Experience with ServiceNow is essential or highly advantageous.

Responsibilities

• Lead process analysis and documentation across a complex technology environment.
• Review existing processes, identify gaps and develop improvement opportunities.
• Develop current-state and future-state process maps and documentation.
• Work independently to establish structure within an evolving environment.
• Engage stakeholders to understand workflows, systems, roles and dependencies.
• Support process improvement and ServiceNow-related activities.

Skills

Independent worker

Autonomy

Stakeholder engagement

Process analysis

Documentation

Tools

ServiceNow

NV1 Security Clearance

Job description

u&u Recruitment Partners is seeking a Senior Process Analyst in Victoria, Australia. The role focuses on owning process analysis, documentation and improvement within a critical technology environment and requires an active NV1 security clearance and strong ServiceNow experience.

You will engage with business, technology and ServiceNow stakeholders, driving outcomes independently while building current-state and future-state process maps and documentation.