Senior Process Analyst (NV1 cleared)

u&u. Recruitment Partners; City of Melbourne; On-site; AUD 90,000 - 150,000; Full time

Job summary

u&u Recruitment Partners is seeking a Senior Process Analyst in Victoria, Australia. The role focuses on owning process analysis, documentation and improvement within a critical technology environment and requires an active NV1 security clearance and strong ServiceNow experience.

You will engage with business, technology and ServiceNow stakeholders, driving outcomes independently while building current-state and future-state process maps and documentation.

Qualifications

• Strong ability to work independently and take ownership of analyses.
• Proficient in mapping and documenting current and future processes.
• Experience engaging stakeholders across business and tech teams.
• Advanced capability in process analysis and documentation.
• Experience with ServiceNow is essential or highly advantageous.

Responsibilities

• Lead process analysis and documentation across a complex technology environment.
• Review existing processes, identify gaps and develop improvement opportunities.
• Develop current-state and future-state process maps and documentation.
• Work independently to establish structure within an evolving environment.
• Engage stakeholders to understand workflows, systems, roles and dependencies.
• Support process improvement and ServiceNow-related activities.

Skills

Independent worker

Autonomy

Stakeholder engagement

Process analysis

Documentation

Tools

ServiceNow

NV1 Security Clearance

Job description

Daily rate negotiable based on experience

Are you a Senior Process Analyst who can hit the ground running, work independently and bring structure to complex and evolving environments?

This is an opportunity to join a specialist Classified Environments program where you will take ownership of process analysis, documentation and improvement across a critical technology environment.

The team has a significant gap around process definition and documentation and is looking for a strong Process Analyst who can independently assess how processes currently operate, identify gaps and develop practical, sustainable processes and documentation.

You’ll work closely with business, technology and ServiceNow stakeholders, with the autonomy to get on with the work and drive outcomes without needing significant day-to-day direction.

An active NV1 Security Clearance is essential for this position. ServiceNow experience is also essential.

About the Role

• Lead process analysis and documentation across a complex technology environment;
• Review existing processes, identify gaps and develop improvement opportunities;
• Develop current-state and future-state process maps and documentation;
• Work independently to establish structure within an evolving environment;
• Engage stakeholders to understand workflows, systems, roles and dependencies; and
• Support process improvement and ServiceNow-related activities.

About You

• Active NV1 Security Clearance is mandatory;
• Strong experience as a Senior Process Analyst;
• Strong ServiceNow experience or understanding is essential;
• Proven process mapping, documentation and improvement capability;
• Highly autonomous with the ability to take ownership and drive outcomes; and
• Telco, utilities or logistics experience highly desirable; Defence/Government advantageous.

Please note: Active NV1 Security Clearance is mandatory;

Applications close COB Friday 18th September.

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Additionally, for a barrier-free and inclusive online experience, you can access u&u's opportunities using accessibility software Recite Me.

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