Senior Policy Advisor, Emergency Management and Policy

NSW Department of Customer Service; Sydney; Hybrid; AUD 121,000 - 148,000; Full time

Job summary

NSW Department of Customer Service is seeking a Senior Policy Officer to join the Emergency Management Advisory team in Sydney. You will coordinate high-quality policy advice to support decision-making across disaster risk and funding programs.

Focus areas include NSW emergency management functions, funding reporting, and development of policy initiatives. The role requires strong written and verbal communication, risk awareness, and collaboration across teams.

Qualifications

• Willingness to provide support during disasters, emergencies or other critical events requiring prompt response.

Responsibilities

• Research, analyse and review policy issues to develop evidence-based options.
• Provide expert policy advice to support interpretation and implementation.
• Build and maintain relationships with stakeholders to inform policy decisions.
• Monitor and report on policy development to ensure outcomes.
• Mentor policy staff and ensure governance and quality requirements.
• Prepare briefs and correspondence aligned with agency requirements.
• Support CCBB Branch communications, HR and procurement activities.

Job description

NSW Department of Customer Service is seeking a Senior Policy Officer to join the Emergency Management Advisory team in Sydney. You will coordinate high-quality policy advice to support decision-making across disaster risk and funding programs.

Focus areas include NSW emergency management functions, funding reporting, and development of policy initiatives. The role requires strong written and verbal communication, risk awareness, and collaboration across teams.