VIP Member Experience Host & Events

Parra Leagues Group; City of Parramatta; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Free onsite parking

Free Staff meals

Tickets to Parramatta Eels home games

Job summary

PARRA Group in Parramatta, NSW, is seeking a Priority Host (Part-Time) to join our Loyalty team and create memorable experiences for our members.

Youll coordinate VIP experiences, host events, and collaborate across departments to deliver exceptional guest service while promoting responsible gambling. Prior hospitality/customer service experience is required.

This internship offers hands-on, guest-facing duties with onsite parking and staff meals, plus access to staff benefits.

Qualifications

• Minimum of 2 years' experience in hospitality, customer service, loyalty, or member services.
• Proactive, positive and professional approach to customer service with strong communication skills.
• Confidence hosting events and engaging with a diverse customer base.
• Knowledge of Liquor & Gaming regulations and privacy obligations.

Responsibilities

• Build and maintain strong relationships with members.
• Resolve complex customer enquiries professionally and efficiently.
• Coordinate VIP Concierge requests and experiences via phone, email, and face-to-face interactions.
• Host VIP functions, member events, promotions, and game day activities.

Skills

Customer service

Hospitality

Event hosting

VIP experiences

Job description

PARRA Group in Parramatta, NSW, is seeking a Priority Host (Part-Time) to join our Loyalty team and create memorable experiences for our members.

Youll coordinate VIP experiences, host events, and collaborate across departments to deliver exceptional guest service while promoting responsible gambling. Prior hospitality/customer service experience is required.

This internship offers hands-on, guest-facing duties with onsite parking and staff meals, plus access to staff benefits.