Senior People Solutions Specialist | Flexible Hours

Western Power; Perth; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible work arrangements

Additional leave options

Salary packaging

Discounted health insurance

Job summary

Western Power is seeking a senior People Solutions Specialist to provide expert guidance on complex workforce establishment and employee lifecycle matters at our Perth CBD office. You will support managers and employees, interpret policy, and manage establishment activities within SuccessFactors and related HR systems.

You will influence stakeholders, ensure accurate data processing, and escalate issues to HR Partners when needed, contributing to a high-quality employee experience and process

Qualifications

• Relevant tertiary qualifications in Human Resources or a related discipline.
• Extensive experience with HR generalist practices and systems.
• Solid understanding of employment legislation, awards, and enterprise agreements.
• Well-developed interpersonal skills and the ability to influence stakeholders.
• Demonstrated commitment to customer service and outcomes.
• Experience using HR systems and Microsoft Office, including Excel.

Responsibilities

• Provide specialist advice and guidance to managers and employees on complex employee lifecycle matters.
• Administer and review workforce establishment activities including FTE variations and position changes.
• Manage emergency management form submissions requiring specialist handling.
• Interpret and apply employee allowance provisions and ensure accurate data processing in SuccessFactors.
• Escalate matters to HR Partners or other specialist teams when needed.
• Monitor service provider performance against SLAs and ensure fit-for-purpose outcomes.
• Support competency progression requests in line with the Enterprise Agreement.
• Act as Tier 2 escalation for non-standard lifecycle issues and HR admin requests.
• Assist with training and mentoring of team members and other HR teams on ServiceNow/SuccessFactors.

Skills

HR generalist

Stakeholder management

Policy interpretation

Analytical

Excel skills

Education

HR qualification

Tools

SuccessFactors

ServiceNow

Excel

Job description

Western Power is seeking a senior People Solutions Specialist to provide expert guidance on complex workforce establishment and employee lifecycle matters at our Perth CBD office. You will support managers and employees, interpret policy, and manage establishment activities within SuccessFactors and related HR systems.

You will influence stakeholders, ensure accurate data processing, and escalate issues to HR Partners when needed, contributing to a high-quality employee experience and process