Customer Operations Team Leader - Flexible Hours | Perth

Western Power; Western Australia; Hybrid; AUD 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

Flexible work arrangements

Up to four weeks of additional leave

Salary packaging

Discounted health insurance

Gym membership

Wellness leave days

End-of-trip facilities

Employee recognition program

Zusammenfassung

Western Power in Perth is seeking a Customer Operations Team Leader to guide a high-volume, customer-focused team overseeing engagement, billing, and administration for distribution connection works.

You will drive performance, support strategic initiatives, and ensure compliance, with emphasis on staff development, change leadership, and stakeholder collaboration across internal and external partners. Perth-based, permanent role with strong career prospects.

Qualifikationen

• Leadership experience in a customer-focused supervisory role.
• Ability to drive strategic initiatives and change.
• Knowledge of risk and compliance management.
• Strong written and verbal communication skills.
• Proficiency with standard business software.

Aufgaben

• Oversee and lead best practice during a project lifecycle.
• Maintain service levels for customer-initiated works.
• Monitor and report service performance against expectations.
• Facilitate customer communications related to works.
• Ensure compliance with legal, technical, and regulatory obligations.
• Develop talent and ensure ongoing staff development.
• Plan for future growth and manage onboarding of new staff.
• Maintain updated documentation and systems.

Kenntnisse

Leadership

Customer focus

Communication

Influencing

Strategic thinking

Ausbildung

Tertiary qualifications in business/commercial discipline

Tools

Computer software

Jobbeschreibung

Western Power in Perth is seeking a Customer Operations Team Leader to guide a high-volume, customer-focused team overseeing engagement, billing, and administration for distribution connection works.

You will drive performance, support strategic initiatives, and ensure compliance, with emphasis on staff development, change leadership, and stakeholder collaboration across internal and external partners. Perth-based, permanent role with strong career prospects.