Expression of Interest: People Solutions Specialist

Western Power; Perth; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible work arrangements

Additional leave options

Salary packaging

Discounted health insurance

Job summary

Western Power is seeking a senior People Solutions Specialist to provide expert guidance on complex workforce establishment and employee lifecycle matters at our Perth CBD office. You will support managers and employees, interpret policy, and manage establishment activities within SuccessFactors and related HR systems.

You will influence stakeholders, ensure accurate data processing, and escalate issues to HR Partners when needed, contributing to a high-quality employee experience and process

Qualifications

• Relevant tertiary qualifications in Human Resources or a related discipline.
• Extensive experience with HR generalist practices and systems.
• Solid understanding of employment legislation, awards, and enterprise agreements.
• Well-developed interpersonal skills and the ability to influence stakeholders.
• Demonstrated commitment to customer service and outcomes.
• Experience using HR systems and Microsoft Office, including Excel.

Responsibilities

• Provide specialist advice and guidance to managers and employees on complex employee lifecycle matters.
• Administer and review workforce establishment activities including FTE variations and position changes.
• Manage emergency management form submissions requiring specialist handling.
• Interpret and apply employee allowance provisions and ensure accurate data processing in SuccessFactors.
• Escalate matters to HR Partners or other specialist teams when needed.
• Monitor service provider performance against SLAs and ensure fit-for-purpose outcomes.
• Support competency progression requests in line with the Enterprise Agreement.
• Act as Tier 2 escalation for non-standard lifecycle issues and HR admin requests.
• Assist with training and mentoring of team members and other HR teams on ServiceNow/SuccessFactors.

Skills

HR generalist

Stakeholder management

Policy interpretation

Analytical

Excel skills

Education

HR qualification

Tools

SuccessFactors

ServiceNow

Excel

Job description

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Expression of Interest: People Solutions Specialist

Location:
Perth Office - CBD, WA, Australia

22 Oct 2026

Expression of Interest: People Solutions Specialist – Permanent – Perth CBD

The People Solutions Specialist will be a senior subject matter expert role providing specialist advice on complex workforce establishment, organisational change and employee lifecycle matters.

We're building our People Solutions capability and are seeking passionate HR professionals to join our evolving team. These opportunities provide the chance to contribute to a modern, customer-focused People Experience function that supports employees and leaders across the full employee lifecycle while driving a positive employee experience.

The People Solutions team is the front door to People services, providing advice, guidance and support to employees and leaders across workforce administration, employee lifecycle activities, workforce establishment and position management.

Your Role in Action

Provide specialist advice and guidance to managers and employees on complex employee lifecycle matters, policy interpretation and non-standard workforce scenarios.

Provide specialist guidance, administer and review workforce establishment activities including FTE variations, position incumbent changes, organisational restructures, position management transactions, contract extensions, direct appointments and other employment changes.

Manage emergency management form submissions requiring specialist handling.

Provide advice and interpretation on employee allowance provisions, responding to enquiries and ensuring the accurate processing, maintenance and administration of allowance-related data within SuccessFactor .

Assess, manage and escalate matters requiring specialist expertise or involvement from HR Business Partners, Employee Relations or other specialist teams.

Monitor and review service provider performance against SLAs ensuring fit for purpose outcomes.

Assess and progress operational competency progression requests in line with the Enterprise Agreement.

Act as the Tier 2 escalation point for complex employee lifecycle matters and employee administration requests that fall outside standard operating procedures.

Support the training and mentoring of team members as well as supporting the education of other teams involved in the HRSD on the use of ServiceNow/ SuccessFactor.

What Makes You a Great Fit

Relevant tertiary qualifications in Human Resources or a related discipline and/or extensive industry experience in a similar role.

Extensive experience with a sound understanding of HR generalist practises and systems.

A solid understanding of employment legislation, awards, and enterprise agreements.

Well-developed interpersonal skills and the ability to positively influence both internal and external stakeholders.

Demonstrated commitment to providing exceptional customer service skills.

Analytical and high attention to detail, while being customer outcomes focused.

Experience in utilising HR systems and Microsoft office suite and intermediate excel skills.

Consistently demonstrates Western Power’s values by fostering respectful, inclusive relationships and contributing to a positive, collaborative team culture.

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. Y ou will also benefit from a range of perks and opportunities, including:

• Over 50% of our employment opportunities are driven by career progression.
• Flexible work arrangements to support part time work (0.8 FTE) , working hours and working from home arrangements.
• The opportunity to purchase up to four weeks of additional leave per year.
• Access to salary packaging, social club activities, and discounted health insurance and gym membership.
• An award- winning employee recognition and benefits programme.
• An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.
• In addition to standard leave, enjoy t hree wellness leave days each year.
• Access to end-of-trip facilities at our Pert h office and South Metro Depot , perfect for cyclists.
• On-site café available for convenient meals and refreshments throughout the day.
• 22 weeks paid parental leaveand 5 days of First Nations cultural leaveto support family and cultural connections.

Applications close on 5 November 2026.

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities.As a WORK180 -endorsed employer for women, we are proud of our commitment to inclusion. You can learn more about this through our Reconciliation Action Plan and Disability Access and Inclusion Plan.