Senior Ops Support Officer - Scheduling & Client Service

Aussie Lifts Pty; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

RDO every 4 weeks

Job summary

Aussie Lifts Pty is seeking an Operations Support Officer to join our team at the Acacia Ridge head office. This permanent, full-time role focuses on coordinating installation technicians, managing warranty items, and ensuring compliance documentation is prepared for installation and handover.

You will provide frontline customer service by phone and email, prepare attendance reports with technicians, assist with fleet management, and support other areas of the business as needed.

Qualifications

• Strong work ethic with a can do attitude.
• Team player.
• Ability to work independently and as part of a team.
• Excellent time management and organisation skills.
• Experience with field management software such as Sim Pro (highly desirable)
• Experience with Microsoft Word/Excel.
• Prior experience in the lift industry (desirable)

Responsibilities

• Schedule Installation Technicians to carry out inspections, installations and warranty works.
• Manage and action defect and warranty items related to installation works.
• Prepare and review compliance documentation required for installation and handover activities.
• Provide customer service to our clients via phone & email.
• Work with our Technicians to prepare attendance reports and relevant documentation following any site attendances.
• Assist with fleet management activities; and
• Support other areas of the business as required.

Skills

Scheduling

Customer service

Team player

Time management

Problem solving

Tools

Sim Pro

Microsoft Office

Job description

Aussie Lifts Pty is seeking an Operations Support Officer to join our team at the Acacia Ridge head office. This permanent, full-time role focuses on coordinating installation technicians, managing warranty items, and ensuring compliance documentation is prepared for installation and handover.

You will provide frontline customer service by phone and email, prepare attendance reports with technicians, assist with fleet management, and support other areas of the business as needed.