Industrial Admin & Customer Service Specialist

Stenhouse Lifting & Safety Solutions

Gold Coast City

On-site

AUD 55,000 - 70,000

Full time

2 days ago

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Job summary

Stenhouse Lifting & Safety Solutions in Yatala QLD seeks an Administration and Customer Service Officer to support daily operations, manage customer communications, and ensure accurate documentation. You will process orders, generate work orders, verify certificates, and keep ERP records up to date, collaborating with sales and workshop teams to meet customer needs.

Ideal candidate has proven admin or service experience, proficiency with MS 365 and familiarity with CRM/ERP systems; permanent

Qualifications

Experience in administration or customer service.
Experience with CRM or ERP systems.
Proficient with Microsoft 365 suite.

Responsibilities

Handle inbound customer inquiries via phone, email, and in person.
Create work orders for new sales and process workshop jobs and quotations through to invoicing.
Check inspection and testing certificates for accuracy before they’re sent to clients.
Send customers completion emails with invoices and relevant certificates.
Maintain records in our ERP system.
Collaborate with the sales and workshop teams to ensure customer orders are fulfilled accurately.
Process stock for sales orders and place supplier orders within your authority.
Manage mail, office supplies, and document management.
Help improve office administration processes.
General administrative and customer service related tasks to maintain satisfaction.