Senior Operations Manager - Luxury Hotel Housekeeping

International Hotel Services; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Harbour Hospitality & Lifestyle seeks a Group Accommodation Operations Manager – Head of Hotels to oversee the strategic and operational management of our hotel portfolio across Sydney, New South Wales. You will lead a dedicated team and drive performance to deliver exceptional guest experiences while improving profitability.

This portfolio role focuses on occupancy, ADR, RevPAR, channel discipline, and compliance, with weekly reporting to executive stakeholders and a strong emphasis on

Qualifications

• Senior hotel, accommodation operations experience across multiple sites.
• Understanding of occupancy, ADR, RevPAR, channel mix and room-yield controls.
• Strong knowledge of front office, housekeeping, guest reputation and accommodation compliance.
• Experience holding managers accountable through scorecards, action registers and operating cadence.
• Proficiency in hotel PMS and channel managers.

Responsibilities

• Oversee operations across Harbour Hospitality & Lifestyle hotel assets and revenue performance.
• Lead a team and director-level reporting.
• Ensure front office, reservations, guest communication and standards.
• Drive occupancy, ADR, RevPAR and channel mix optimization.
• Manage accommodation labour productivity and compliance.
• Provide weekly leadership reporting and governance cadence.

Tools

PMS

Channel managers

Job description

Group Accommodation Operations Manager – Head of Hotels

The Group Accommodation Operations Manager – Head of Hotels will oversee the strategic and operational management of our hotel portfolio across Sydney, New South Wales. This pivotal role is essential for ensuring the delivery of exceptional guest experiences while optimising operational efficiency and profitability across all properties. The successful candidate will lead a dedicated team, driving performance and fostering a culture of excellence within the organisation.

Harbour Hospitality & Lifestyle treats the Head of Hotels role as a portfolio profit-and-control appointment, not as a single-property Hotel Manager role. You will own the group’s accommodation performance across the hotel assets, including occupancy, ADR, RevPAR, rooms labour, housekeeping productivity, front-office standards, guest reputation, channel discipline, compliance, systems accuracy and weekly director reporting.

Responsibilities:

• The role covers accommodation operations across HHL hotel assets only, including:
• Rooms revenue, occupancy, ADR, RevPAR and channel mix.
• Front office, reservations, guest communication and check-in standards.
• Housekeeping productivity, quality control and room readiness.
• PMS, OTA, direct booking, revenue and reporting discipline.
• Accommodation labour control, rostering and productivity.
• Accommodation compliance and guest-risk controls relevant to accommodation.
• Accommodation maintenance escalation and capex risk reporting.
• Compliance and guest-risk controls relevant to accommodation.
• Venue manager support and accountability on accommodation matters where rooms sit inside mixed-use venues.
• Weekly reporting to leadership and director-level stakeholders.

Qualifications:

• Senior hotel, accommodation, rooms division, revenue or multi-site hospitality operations experience.
• Demonstrated understanding of occupancy, ADR, RevPAR, channel mix and room-yield controls.
• Strong working knowledge of front office, housekeeping, guest reputation and accommodation compliance.
• Experience holding managers accountable through scorecards, action registers and operating cadence.
• Proficiency in hotel property management systems (PMS) and channel managers.
• Experience developing and implementing operational improvement initiatives within a hotel portfolio.
• Commercial literacy across labour, margin, payroll leakage, forecasting and variance commentary.
• Ability to operate in turnaround or distressed-asset conditions without losing control discipline.