Senior Operations Manager, Growth & Client Relationships

Autocare Australia; Sydney; Sur place; AUD 130 000 - 180 000; Plein temps

Avantages offerts par ce poste

Company vehicle

Company mobile phone

Company laptop

Résumé du poste

Autocare Australia in Sydney offers a hands-on senior management role working closely with the Operations Manager to strengthen operations, develop client relationships, support technicians and drive growth.

You will be a commercially minded leader who enjoys problem-solving, ownership, and building a high-performing team, with accountability for service levels, profitability and client satisfaction.

Qualifications

• Previous experience in General Management or Operations Management
• Experience in roadside assistance, towing, automotive, transport, logistics or similar
• Strong client relationship and business development skills
• Excellent people management and communication skills
• Commercial mindset with understanding of revenue, costs and profitability
• Hands-on, ownership mindset and willingness to get involved
• High levels of organisation and professionalism
• Current driver’s license

Responsabilités

• Work closely with the Operations Manager to ensure smooth and efficient daily operations
• Build and maintain strong relationships with existing clients and service providers
• Develop new client relationships and identify opportunities to grow the business
• Act as a senior point of contact for key clients and manage escalated issues
• Build strong relationships with technicians and support a positive team culture
• Work with the Operations Manager on technician performance, staffing and operational matters
• Monitor service levels, job acceptance, response times, productivity and customer satisfaction
• Identify opportunities to improve processes, efficiency and profitability
• Support the growth of roadside assistance, towing, battery and EV services
• Represent Autocare Australia professionally at client meetings and business development opportunities

Connaissances

Client relationships

People management

Business development

Operations management

Problem solving

Strategic growth

Description du poste

Autocare Australia in Sydney offers a hands-on senior management role working closely with the Operations Manager to strengthen operations, develop client relationships, support technicians and drive growth.

You will be a commercially minded leader who enjoys problem-solving, ownership, and building a high-performing team, with accountability for service levels, profitability and client satisfaction.