Senior Operations Leader — Growth & Client Relations

Autocare Australia pty ltd; Sydney; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Company vehicle

Company mobile phone

Company laptop

Job summary

Autocare Australia is seeking a hands-on senior leader to work with the Operations Manager, strengthening operations and client relationships while supporting technicians and driving growth. You will be commercially minded, solve problems, and take ownership of key outcomes.

The role emphasizes leadership in roadside assistance, towing, and EV services, with a focus on profitability and strategic client development within a growing business.

Qualifications

• Experience in General Management or Operations Management
• Proven ability to develop client relationships and grow the business
• Strong people management and communication skills
• Commercial mindset with understanding of revenue, costs and profitability
• Willingness to work closely with an Operations Manager and be hands-on

Responsibilities

• Work closely with the Operations Manager to ensure smooth and efficient daily operations
• Build and maintain strong relationships with existing clients and service providers
• Develop new client relationships and identify opportunities to grow the business
• Act as a senior point of contact for key clients and manage escalated issues
• Build strong relationships with technicians and support a positive team culture
• Work with the Operations Manager on technician performance, staffing and operational matters
• Monitor service levels, job acceptance, response times, productivity and customer satisfaction
• Identify opportunities to improve processes, efficiency and profitability
• Support the growth of roadside assistance, towing, battery and EV services
• Represent Autocare Australia professionally at client meetings and business development opportunities

Skills

General Management

Client relationships

People management

Commercial mindset

Job description

Autocare Australia is seeking a hands-on senior leader to work with the Operations Manager, strengthening operations and client relationships while supporting technicians and driving growth. You will be commercially minded, solve problems, and take ownership of key outcomes.

The role emphasizes leadership in roadside assistance, towing, and EV services, with a focus on profitability and strategic client development within a growing business.