Operation Manager - Roadside Assistance

Autocare Australia; Sydney; On-site; AUD 130,000 - 180,000; Full time

Benefits offered by this job

Company vehicle

Company mobile phone

Company laptop

Job summary

Autocare Australia in Sydney offers a hands-on senior management role working closely with the Operations Manager to strengthen operations, develop client relationships, support technicians and drive growth.

You will be a commercially minded leader who enjoys problem-solving, ownership, and building a high-performing team, with accountability for service levels, profitability and client satisfaction.

Qualifications

• Previous experience in General Management or Operations Management
• Experience in roadside assistance, towing, automotive, transport, logistics or similar
• Strong client relationship and business development skills
• Excellent people management and communication skills
• Commercial mindset with understanding of revenue, costs and profitability
• Hands-on, ownership mindset and willingness to get involved
• High levels of organisation and professionalism
• Current driver’s license

Responsibilities

• Work closely with the Operations Manager to ensure smooth and efficient daily operations
• Build and maintain strong relationships with existing clients and service providers
• Develop new client relationships and identify opportunities to grow the business
• Act as a senior point of contact for key clients and manage escalated issues
• Build strong relationships with technicians and support a positive team culture
• Work with the Operations Manager on technician performance, staffing and operational matters
• Monitor service levels, job acceptance, response times, productivity and customer satisfaction
• Identify opportunities to improve processes, efficiency and profitability
• Support the growth of roadside assistance, towing, battery and EV services
• Represent Autocare Australia professionally at client meetings and business development opportunities

Skills

Client relationships

People management

Business development

Operations management

Problem solving

Strategic growth

Job description

This is a hands-on senior management position working closely with the Operations Manager to strengthen operations, develop client relationships, support technicians and drive the continued growth of the business. You will be a commercially minded and relationship-focused leader who enjoys working with people, solving problems and taking ownership.

Key responsibilities

Work closely with the Operations Manager to ensure smooth and efficient daily operations

Build and maintain strong relationships with existing clients and service providers

Develop new client relationships and identify opportunities to grow the business

Act as a senior point of contact for key clients and manage escalated issues

Build strong relationships with technicians and support a positive team culture

Work with the Operations Manager on technician performance, staffing and operational matters

Monitor service levels, job acceptance, response times, productivity and customer satisfaction

Identify opportunities to improve processes, efficiency and profitability

Support the growth of roadside assistance, towing, battery and EV services

Represent Autocare Australia professionally at client meetings and business development opportunities

About you

Previous experience in General Management, Operations Management or a senior leadership role

Experience in roadside assistance, towing, automotive, transport, logistics or a similar industry is highly regarded

Strong client relationship and business development skills

Excellent people management and communication skills

A commercial mindset with an understanding of revenue, costs and profitability

The ability to work effectively alongside an Operations Manager

Strong problem-solving and decision-making skills

A hands-on approach and willingness to get involved when required

High levels of organisation, accountability and professionalism

Current driver's licence

• Company vehicle
• Company mobile phone
• Company laptop

Senior leadership position within a growing business

Opportunity to build and develop major client relationships

Opportunity to contribute directly to business growth and strategy

About us

Autocare Australia is a growing roadside assistance and towing business.