Senior Operations Centre Support Engineer

Data#3; Brisbane; On-site; AUD 110,000 - 170,000; Full time

Job summary

Data#3 is seeking a Senior Operations Centre Support Engineer to drive proactive monitoring and reliable incident resolution within its Managed Services. You’ll partner with monitoring and engineering teams to troubleshoot complex infrastructure, optimize platforms and reduce recurring issues.

You will use PowerShell, Python and REST APIs to automate tasks, analyze data, and improve service delivery across Windows, Linux, storage and networking environments.

Qualifications

• 5+ years in an IT environment with monitoring/incident management.
• Experience with enterprise monitoring tools and platforms.
• Strong troubleshooting across Windows, Linux, networks and virtualization.

Responsibilities

• Monitor, analyse and troubleshoot complex infrastructure issues across customer environments.
• Collaborate with monitoring and engineering teams to resolve incidents and recurring events.
• Identify patterns and trends to predict and prevent issues.
• Tune monitoring tools to improve event management effectiveness.
• Develop processes, procedures and technical knowledge across teams.
• Identify automation opportunities using PowerShell, Python and REST APIs.
• Use data and monitoring intelligence to improve service delivery.
• Liaise with stakeholders during incident analysis and problem resolution.

Skills

Event monitoring

Troubleshooting

Automation

PowerShell

Python

REST APIs

Windows Server

Linux

Networking

Cisco

VMware

Hyper-V

Veeam

Commvault

SNMP

Azure

ServiceNow

Education

Bachelor's degree in IT

ITIL v3

LogicMonitor Certified Professional (LMCP)

CCNA

Tools

LogicMonitor

SolarWinds

Job description

Senior Operations Centre Support Engineer | Managed Services

Take ownership of complex infrastructure issues, improve monitoring environments and help drive smarter, more proactive Managed Services.

We're looking for an experienced Senior Operations Centre Support Engineer to provide proactive and reactive operational support within our Managed Services environment.

This is a hands-on technical role where you'll work closely with monitoring and engineering teams to troubleshoot complex infrastructure issues, optimise monitoring platforms, identify recurring problems and use automation and data to improve service delivery.

What you'll be doing

• Monitor, analyse and troubleshoot complex infrastructure issues across customer environments
• Work collaboratively with monitoring and engineering teams to resolve incidents and recurring events
• Identify patterns and trends in monitoring events to help predict and prevent potential customer issues
• Tune monitoring tools to improve event management effectiveness
• Develop processes, procedures and technical knowledge across monitoring and engineering teams
• Identify automation opportunities using PowerShell, Python and REST APIs
• Use data and monitoring intelligence to improve service delivery
• Liaise with stakeholders throughout incident analysis and problem resolution

What you'll bring

• Minimum 5 years' experience in an IT environment
• Experience with event monitoring and management tools such as LogicMonitor and SolarWinds
• Strong troubleshooting capability across Windows Server, Linux and networks, including general networking and Cisco
• Experience supporting server, storage, backup and network environments
• Exposure to VMware, Hyper-V, Veeam, Commvault, SNMP and Microsoft Azure
• Experience working with ServiceNow or a similar ITSM platform
• Scripting experience with PowerShell, Python and REST APIs

Relevant tertiary or diploma qualifications and industry certifications are highly regarded, including:

• ITIL v3
• LogicMonitor Certified Professional (LMCP)
• CCNA

Why this role?

If you enjoy getting beyond reactive support and using monitoring, automation and technical problem-solving to improve customer environments, this is an opportunity to make a tangible impact within Managed Services.

Data#3 is ASX200 listed and reported gross sales of $3.4 billion in FY26. Headquartered in Brisbane we have approximately 1,400 employees across 12 locations in Australia and Fiji. We have been voted HRD's Employer of Choice for the last 11 years and named Top 10 for Australia's Best Workplaces in Technology by Great Place To Work in 2026.

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application. Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.