Senior Network Engineer

Data#3

South Australia

On-site

AUD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Diversity and inclusion initiatives

Workplace awards and recognition

Professional development opportunities

Job summary

A leading IT services firm in South Australia is seeking a Senior Network Engineer to provide value-driven solutions. The role emphasizes technical support for Cisco products, managing customer environments, and enhancing service delivery in accordance with ITIL standards. Candidates should possess advanced routing skills, best practices in network installation, and the ability to foster client relationships. This full-time position offers a dynamic work environment focused on team collaboration and continuous improvement.

Qualifications

Demonstrated experience in technical support for Cisco products.
Ability to enhance Managed Services opportunities.
Knowledge in network installation and troubleshooting.

Responsibilities

Provide solutions for customer needs.
Produce and manage documentation.
Resolve customer incidents and manage time effectively.

Skills

Meraki and Cisco technical support services

Developing high-level relationships

Effective oral and written communication

Identifying Managed Services contracts

Self-motivated and outcome-oriented

Education

CCNP, CCSP or equivalent

Meraki CMNA certification

ACMP: Aruba Certified Mobility Professional

ACSP: Aruba Certified Switching Professional

Tools

Cisco NextGen Firewall

Cisco ASA

F5 APM and LTM

Cisco Wireless LAN Controller

Job description

Overview

Data#3 Adelaide, South Australia, Australia

Senior Network Engineer role within Data#3 Managed Services team. Data#3 is an ASX200 listed company with a presence across multiple locations in Australia and Fiji, renowned for its workplace awards and values.

Responsibilities

Provide customers with value solutions to meet their needs within Data#3's delivery capability.
Produce, manage and adhere to documentation, e.g. site schematics, change control documents.
Analyse customer environments and make proactive recommendations to improve efficiency, performance and/or reduce costs.
Operate customer environments within the ITIL quality framework including Change, Incident, Problem and Capacity management.
Resolve customer incidents, problems and requests to required service level targets.
Liaise with customers to perform incident analysis and problem resolution management, defining and recommending appropriate technology solutions where no precedent exists.
Manage time to ensure all tasks are completed within agreed SLA and time frames.
Perform datacentre visits for troubleshooting, upgrades, and fulfilling business requirements.

Qualifications and Skills

You have demonstrated experience in providing Meraki and Cisco technical support services to clients.
You have demonstrated skills in developing high-level relationships with clients, suppliers, and industry leaders.
You have effective oral and written communication skills for clear stakeholder communication.
Relevant experience in providing service solutions to clients.
You are able to identify and develop Managed Services contracts and support opportunities.
You have the ability to study new technologies to contribute to organisational goals.
You are self-motivated and outcome-oriented with a history of ethical business practice.

You have sound knowledge of:

Network installation and troubleshooting
Cisco switching, routing & connectivity
Cisco VoIP, CUCM and Teams calling
Cisco Wireless Access Point and LAN Controller

You must have:

Advanced routing and switching skills including Nexus switching
Experience in firewall technologies: Cisco NextGen Firewall, Cisco ASA, FMC, FDM
Experience and knowledge in Palo Alto, F5 APM and LTM
Experience with wireless technologies: Cisco WLC, Prime, ISE, MSE, CMX and Meraki wireless
At least basic knowledge and experience in Cisco UC technologies
Minimum CCNP, CCSP or equivalent or CCIE
Meraki CMNA certification highly desirable
ACMP: Aruba Certified Mobility Professional - WLAN or ACSP: Aruba Certified Switching Professional - Switching

What we ask you to do

Provide customers with value solutions, to meet their needs, within Data#3's delivery capability.
Produce, manage and adhere to documentation e.g. site schematics, change control documents.
Analyse customer environments and make proactive recommendations to improve efficiency, performance and/or reduce costs.
Operate customer environments within the ITIL quality framework including Change, Incident, Problem and Capacity management.
Resolve customer incidents, problems and requests to required service level targets.
Liaise with customers to perform incident analysis and problem resolution management, to required service targets, defining and recommending appropriate technology solutions where no precedent solution is available.
Manage time in a manner to ensure all tasks are completed within agreed SLA and time frames.
Perform datacentre visits for troubleshooting failures, perform upgrades, and fulfil business requirements.

About Data#3

Listed in 1997, Data#3 is an ASX200 listed company reporting gross sales of $3 billion in FY25. Headquartered in Brisbane with more than 1,400 employees, we have facilities across 12 locations in Australia and Fiji. Voted HRD's Employer of Choice and named one of Australia’s Best Workplaces in Technology by Great Place To Work® in 2024. Our culture is built on five core values: Honesty, Excellence, Agility, Respect, and Teamwork (HEART).

We value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

Data#3 will request, as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.

Reference: KISH113485

Seniority level