Senior National Service & Operations Leader

Omnia Technologies Pacific; Melbourne; On-site; AUD 140,000 - 190,000; Full time

Job summary

Omnia Technologies Pacific is seeking a senior leader to head national Service, Spare Parts, and Warehouse operations across Australia. You will guide field technicians, coordinators, and inventory teams to deliver exceptional service and support strategic growth.

The role focuses on developing service strategies, improving efficiency, and maintaining strong relationships with key customers while ensuring safety, compliance, and profitability across all brands within the Omnia Technologies Group.

Responsibilities

• Lead and manage the Service Department, overseeing field technicians, service coordinators, spare parts personnel, and warehouse operations.
• Develop and execute service strategies that improve customer satisfaction, service efficiency, profitability, and response times.
• Manage the national technician team, including scheduling, performance management, training, mentoring, and resource allocation.
• Oversee spare parts operations, ensuring inventory levels, procurement activities, and order fulfilment support customer requirements and business objectives.
• Drive warehouse performance, maintaining safe, efficient, and accurate inventory control processes.
• Work closely with Project Managers and Operations Managers to coordinate equipment installations, commissioning activities, shutdowns, upgrades, and customer support requirements.
• Maintain strong relationships with key customers, providing leadership during complex service issues and ensuring timely resolution.
• Monitor service KPIs, including technician utilisation, response times, warranty costs, spare parts performance, and customer satisfaction metrics.
• Support the preparation of service quotations, maintenance agreements, and upgrade proposals.
• Promote a strong safety culture and ensure compliance with company policies, industry standards, and workplace regulations.

Job description

Omnia Technologies Pacific is seeking a senior leader to head national Service, Spare Parts, and Warehouse operations across Australia. You will guide field technicians, coordinators, and inventory teams to deliver exceptional service and support strategic growth.

The role focuses on developing service strategies, improving efficiency, and maintaining strong relationships with key customers while ensuring safety, compliance, and profitability across all brands within the Omnia Technologies Group.