Senior L2/L3 Service Desk Engineer (MSP)

IT Integrity

Sydney

On-site

AUD 90,000 - 120,000

Full time

3 days ago

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Job summary

IT Integrity is seeking a Level 2/3 Service Desk Engineer to provide advanced support across Microsoft 365, Azure, Windows Server, networking, security platforms, and business apps. You will perform root cause analysis, contribute to continuous improvement, and mentor junior engineers to strengthen client environments.

The role blends proactive maintenance, project involvement, and knowledge sharing within our MSP practice.

Qualifications

3-5+ years in MSP/IT services with Level 2/3 support experience.
Strong troubleshooting, analytical skills, and SLA-driven delivery.
Excellent written and verbal communication across clients.

Responsibilities

Resolve complex incidents and requests across Microsoft, server, networking, cloud, and endpoints.
Provide root cause analysis and contribute to service improvements.
Administer M365 including Exchange Online, Teams, SharePoint, Intune, Entra ID, and security services.
Support Azure infrastructure and cloud services.
Manage Windows Server, Active Directory, DNS, DHCP, GPO, and virtualization.
Investigate security incidents, vulnerabilities, and compliance issues.
Proactive maintenance: patching, monitoring, health checks, optimization.
Escalate and coordinate with vendors; mentor Level 1 engineers.
Create and maintain technical documentation and knowledge base.
Assist with onboarding, offboarding, and project migrations.