Service Desk Team Lead

Searchability®; Adelaide; On-site; AUD 95,000 - 116,000; Full time

Job summary

Searchability® is an Adelaide-based MSP seeking a strong L2/L3 engineer to lead a multi-state engineering team across SA and VIC, with some interstate travel. You will stay hands-on while shaping how the team performs and act as the senior technical voice between Helpdesk, Projects and Engineering.

This role offers leadership responsibilities, recruitment, development plans, and on-call coordination, with a salary up to A$105K plus super for Adelaide-based operations.

Qualifications

• Previous MSP experience as an L2/L3 Engineer or in a senior technical role
• 2+ years leading, coaching and managing technical teams, ideally remote or multi-site
• 5+ years in technical roles, including at least 2 years at L2 level or above
• Strong hands-on experience with Windows Server, AD/Entra ID, M365, Azure, Intune, VMware/Hyper-V, networking and backup/DR
• Experience with major incident, change and problem management
• ITIL, Microsoft Associate/Expert, Cisco/Fortinet or VoIP certifications highly regarded

Responsibilities

• Lead and develop the L2 engineering team across SA and VIC.
• Triages and allocates escalated work and acts as the senior escalation point across servers, networking, M365/Azure, security and backup/DR.
• Review and approve technical changes and coordinate response to incidents and outages.
• Own recruitment and onboarding for your team, run 1:1s and development plans.
• Manage the L2 on-call roster and work with client stakeholders and vendors.

Skills

L2/L3 Engineer

Team Leadership

Windows Server

Azure

M365

Networking

Entra ID

Intune

VMware

Hyper-V

Tools

VMware

Hyper-V

Job description

Lead a multi-state L2 engineering team at a growing national MSP!

• Salary up to $105K + super
• Adelaide, SA (leading a team across SA & VIC, with some interstate travel)
• Work with an established Adelaide-based MSP supporting clients nationally

Are you a strong L2/L3 engineer ready to lead a team, or already leading and looking for a bigger platform? Do you want to keep your hands on the tools while shaping how a technical team performs? This is your chance to lead L2 across two states and be the senior technical voice between Helpdesk, Projects and Engineering.

WHO ARE WE?

We are an Adelaide-based Managed Service Provider supporting businesses across Australia, with teams in SA and VIC. We care about technical quality, a great client experience and developing our people into their next role.

WHAT WILL YOU BE DOING?

You’ll lead and develop the L2 engineering team across SA and VIC. You’ll triage and allocate escalated work and act as the senior escalation point across servers, networking, M365/Azure, security and backup/DR. You’ll review and approve technical changes and help coordinate the response to critical incidents and outages. You’ll also own recruitment and onboarding for your team, run 1:1s and development plans, and manage the L2 on-call roster. Working with key client stakeholders and vendors is part of the role too, including client technical reviews.

WHAT YOU NEED TO HAVE?

• Previous MSP experience as an L2/L3 Engineer or in a senior technical role
• 2+ years leading, coaching and managing technical teams, ideally remote or multi-site
• 5+ years in technical roles, including at least 2 years at L2 level or above
• Strong hands-on experience with Windows Server, AD/Entra ID, M365, Azure, Intune, VMware/Hyper-V, networking and backup/DR
• Experience with major incident, change and problem management
• ITIL, Microsoft Associate/Expert, Cisco/Fortinet or VoIP certifications highly regarded

KEY SKILLS:

Technical Lead / L2 / MSP / Team Leadership / Windows Server / Entra ID / Azure / Intune / Microsoft 365 / Networking / Major Incident Management / Change Management