Senior Membership Growth & Engagement Leader

Mecca Recruitment Group; Melbourne; On-site; AUD 180,000 - 280,000; Full time

Job summary

Mecca Recruitment Group in Melbourne is seeking an experienced Head of Memberships to lead growth, retention and engagement outcomes while building a modern, high‑performing membership function.

Reporting to the Executive General Manager, you will develop and execute a membership strategy focused on growth, retention and commercial performance, lead a dedicated team, and drive a data‑led culture across the organisation.

Qualifications

• Experience leading membership, customer success, account management, business development or relationship management environments.
• Proven track record of delivering growth, retention and revenue outcomes.
• Commercial acumen with budgets, performance metrics and business targets.

Responsibilities

• Lead membership growth and retention initiatives.
• Develop strategies to enhance member value and engagement.
• Build and lead a high-performing membership team.
• Create a data-led, accountable culture with performance metrics.
• Use insights to inform strategic decisions and drive transformation.
• Partner with executive leadership to deliver strategic priorities and growth targets.

Job description

Mecca Recruitment Group in Melbourne is seeking an experienced Head of Memberships to lead growth, retention and engagement outcomes while building a modern, high‑performing membership function.

Reporting to the Executive General Manager, you will develop and execute a membership strategy focused on growth, retention and commercial performance, lead a dedicated team, and drive a data‑led culture across the organisation.