Head of Memberships

Mecca Recruitment Group; Melbourne; On-site; AUD 180,000 - 280,000; Full time

Job summary

Mecca Recruitment Group in Melbourne is seeking an experienced Head of Memberships to lead growth, retention and engagement outcomes while building a modern, high‑performing membership function.

Reporting to the Executive General Manager, you will develop and execute a membership strategy focused on growth, retention and commercial performance, lead a dedicated team, and drive a data‑led culture across the organisation.

Qualifications

• Experience leading membership, customer success, account management, business development or relationship management environments.
• Proven track record of delivering growth, retention and revenue outcomes.
• Commercial acumen with budgets, performance metrics and business targets.

Responsibilities

• Lead membership growth and retention initiatives.
• Develop strategies to enhance member value and engagement.
• Build and lead a high-performing membership team.
• Create a data-led, accountable culture with performance metrics.
• Use insights to inform strategic decisions and drive transformation.
• Partner with executive leadership to deliver strategic priorities and growth targets.

Job description

Mecca Recruitment Group is partnering with a respected Melbourne-based organisation undergoing a significant strategic transformation.

As part of this journey, we are seeking an experienced and commercially minded Head of Memberships to lead membership growth, retention and engagement outcomes while building a modern, high-performing membership function.

This is a rare opportunity to shape strategy, lead transformation and deliver measurable commercial results in a role that will have a direct impact on the organisation's future sustainability and success.

The Opportunity

Reporting to the Executive General Manager, you will lead the development and execution of a membership strategy focused on growth, retention, engagement and commercial performance.

• Leading membership growth and retention initiatives


• Developing strategies that enhance member value and strengthen engagement


• Building and leading a high-performing membership team


• Creating a data-led, accountable and results-focused culture


• Using insights and performance metrics to inform decision-making


• Driving continuous improvement and transformational change initiatives


• Partnering with executive leadership to deliver strategic priorities


• Managing membership performance against agreed growth and revenue targets

About You

You are a commercially driven leader who understands how strong member engagement translates into sustainable business outcomes.

You will bring:

• Proven leadership experience within membership, customer success, account management, business development or relationship management environments


• A strong track record of delivering growth, retention and revenue outcomes


• Demonstrated experience leading and developing successful teams


• Commercial acumen and confidence working with budgets, performance metrics and business targets


• Strong stakeholder management and influencing skills


• Experience using data and insights to drive strategic decisions


• The ability to lead through change and bring people on the journey


• A proactive approach and a genuine bias for action

Candidates from membership associations, professional services, financial services, customer success, subscription-based businesses or other relationship-led environments are encouraged to apply.

Why Apply?

This is an opportunity to:

• Join an organisation investing heavily in its future


• Drive meaningful change and influence strategy


• Build and shape a modern membership function


• Lead growth initiatives with visible business impact


• Operate as a trusted member of the leadership team


• Position yourself for future executive leadership opportunities