Senior Member Experience Specialist - Banking

People First Bank; Westbrook; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Uniform provided

Shine recognition program

Learning & development opportunities

Employee benefits platform

Banking benefits

Wellbeing program

Volunteer leave

Job summary

People First Bank is seeking a Senior Member Experience Officer for the Clifford Gardens Branch to greet customers and deliver consistently high-quality service, helping them on their financial journeys.

You will engage in in-depth conversations, assist with enquiries, guide on digital services, manage personal lending applications, and support branch operations while working in a collaborative team.

Qualifications

• Deliver exceptional customer service in a timely and accurate manner.
• Be proactive, results-driven and able to meet targets.
• Willingness to learn new skills and adapt to change.
• Previous lending experience is desirable.

Responsibilities

• Assist customers with enquiries and help them bank easily.
• Engage in in-depth conversations to tailor solutions.
• Promote use of digital services to improve the banking experience.
• Manage personal lending applications for branch customers.
• Handle branch cash reconciliation and ordering.
• Provide exemplary customer service consistently.

Skills

Exceptional customer service

People person

Proactive mindset

Results driven

Thrives under pressure

Lending experience desirable

Job description

People First Bank is seeking a Senior Member Experience Officer for the Clifford Gardens Branch to greet customers and deliver consistently high-quality service, helping them on their financial journeys.

You will engage in in-depth conversations, assist with enquiries, guide on digital services, manage personal lending applications, and support branch operations while working in a collaborative team.