Senior Medical Appointments Officer

Mater Health Services; Brisbane; Hybrid; AUD 55,000 - 61,000; Full time

Benefits offered by this job

superannuation

salary packaging up to $18,550

staff benefits

Job summary

Mater Health Services in Brisbane is seeking a Senior Administration Officer for the Appointment Management team on a fixed-term full-time basis (38 hours per week) until 5 January 2028. The role is based at Mater’s South Brisbane Campus with day shifts Monday–Friday, 7.36 hours per day, 7am–4:30pm, and occasional outside-hours work as clinics run 6am–6pm.

You will deliver exceptional patient service, record outpatient events, coordinate referrals and waitlists, and maintain confidential patient

Qualifications

• Extensive experience in customer service and administration.
• Highly developed time management and organisational skills.
• Excellent customer service and interpersonal communication skills.
• Availability for all shifts across a 5‑day working week between 6am to 7:00pm.
• Previous experience in a medical or healthcare setting is desirable.

Responsibilities

• Provide exceptional customer service to patients and clients.
• Record outpatient service events in accordance with hospital guidelines and timeframes.
• Liaise with clinical and administrative staff to ensure accurate scheduling.
• Manage referrals and waitlists in line with policies.
• Maintain patient information in hospital systems such as IPM and Verdi.
• Identify and escalate booking conflicts or capacity constraints.
• Uphold privacy and confidentiality standards in communications.
• Maintain multiple KPI targets daily.

Skills

Customer service

Administration

Time management

Organisational skills

Interpersonal communication

Tools

Excel

Patient Administration systems

Job description

Mater Health Services in Brisbane is seeking a Senior Administration Officer for the Appointment Management team on a fixed-term full-time basis (38 hours per week) until 5 January 2028. The role is based at Mater’s South Brisbane Campus with day shifts Monday–Friday, 7.36 hours per day, 7am–4:30pm, and occasional outside-hours work as clinics run 6am–6pm.

You will deliver exceptional patient service, record outpatient events, coordinate referrals and waitlists, and maintain confidential patient