Senior Administration Officer - Womens Health Clinics

Mater Health Services; Brisbane; On-site; AUD 55,000 - 61,000; Part time

Benefits offered by this job

Salary packaging up to $18,550 per yr

Not-for-profit salary packaging

Job summary

Mater Mothers’ Hospital is seeking a Senior Administration Officer for the Women’s Health Clinics, primarily in the Obstetric Medicine team, with cross-training opportunities across the wider admin team. The role requires hospital admin experience, strong data entry and MS Office skills, and a commitment to high standards of patient service.

Permanent, 72 hours per fortnight with alternate Thursdays off; hours 7:00am–5:30pm, Monday to Friday.

Qualifications

• At least 3 years’ experience in providing high level administration.
• Time management and organisational skills.
• Strong MS Office and hospital admin systems.
• Customer service and communication skills.
• Able to work independently and in a team.

Responsibilities

• Manage referrals and waitlists, align with KPIs and data entry.
• Coordinate New and Review appointments for Obstetric Medicine.
• Handle outpatient and inpatient billing incl. bulk/Medicare/private billing.
• Onboard patients to clinics with emails and calls; check eligibility.
• Respond to patient enquiries via phone and email, ensure positive experiences.
• Liaise with private obstetricians and referrers; manage inquiries and referrals.
• Support clinical teams to ensure smooth daily clinics and admin support.
• Maintain confidential records and comply with policies.

Skills

Time management

Organisational skills

Data entry

Customer service

Communication

Teamwork

Tools

MS Office

Hospital administration systems

Job description

About the role

Mater Mothers' Hospital is currently seeking an enthusiastic and experienced Senior Administration Officer to join the team within the Women’s Health Clinics at Mater Mothers’ Hospital. This role will be predominantly based in the Obstetric Medicine team, with the potential view to cross train in other areas of the wider admin team (Antenatal Clinic, Maternal Fetal Medicine, Hatch Private Maternity and Neonatal Clinics).

Mater Senior Administration Officers are highly experienced in providing medical administration support, including using Patient Administration Systems, within hospital/healthcare environments.

This position is available on a permanent basis, 72 hours per fortnight, with alternate Thursdays off. The successful applicant must have flexibility between the hours of 07:00am – 5:30pm Monday-Friday. While we hope to onboard the successful applicant prior to Christmas, we may be able to delay to January 2027 for the right applicant.

Mater Mothers’ Hospital has an excellent reputation for providing quality and compassionate care to women and babies with complex complications in pregnancy, in accordance with the philosophy and tradition of the Sisters of Mercy. As the largest facility of its kind in the southern hemisphere, Mater Mothers’ are the busiest private maternity hospital in the country, and the largest provider of public-funded women’s health services in Queensland.

Salary range: $39.79 - $44.25 per hour plus superannuation and access to not-for-profit salary packaging up to $18,550 + access to many staff benefits!

What you’ll be doing

As a Senior Administration Officer and your role will involve but not limited to:

• Management of referrals and waitlists, aligning with KPIs and reporting requirements and ensuring accurate data entry
• Coordination of all New and Review appointments for the Obstetric Medicine service, ensuring support of patient care timeframes and accurate data entry
• Management of outpatient and inpatient billing, including bulk billing, Medicare ineligible billing and private billing
• Onboarding of patients to the different clinics within Obstetric Medicine, including email communication and confirmation phone calls, and ensuring all patients meet eligibility
• Handling all patient enquiries, including phone calls and emails, ensuring positive patient experiences at all interactions
• Liaising with private obstetricians’ and other referrers’ rooms, managing all enquiries, continuation referral requests for billing and compliant sharing of patient records
• Supporting clinical teams, ensuring smooth flow of daily clinics and providing adhoc administration support as required
• Maintaining a high level of discretion and confidentiality, complying with administration and financial policy and procedure, maintaining accurate, current and accessible records
• Coverage of frontline administration roles to support the wider admin team as needed

About you

To be successful in this role, you will demonstrate:

• At least 3 years’ experience in providing high level administration.Experience working in a hospital setting is highly desirable
• Highly developed time management and organisational skills
• Strong computer and data entry skills including MS Office suite and hospital administration systems
• Dynamic, positive and outcome focused
• High level of customer service, verbal and written communication skills, including a demonstrated ability to communicate effectively with all levels of staff, patients and visitors
• Ability to work both independently and cooperatively as part of the team

This is a fantastic opportunity to join the Mater professional Administration Services Team who is dedicated to providing exceptional care and service to our patients.

Why join us?

Mater is Queensland’s largest not‑for‑profit network of public and private hospitals and healthcare services, bringing together world‑class expertise across healthcare, education, fundraising & philanthropy and research. With more than 14,000 employees, 13 facilities and almost 700,000 patients cared for each year, we’re committed to empowering people to live better lives through improved health and wellbeing.

At Mater, our people are at the heart of everything we do. You’ll join a values‑driven organisation that combines compassionate care with innovation, education and research, creating meaningful career opportunities while making a genuine difference in the communities we serve.

What’s in it for you?

• Career growth opportunities across healthcare, corporate, research and leadership pathways
• Professional development and learning through Mater Education and internal development programs
• Generous salary packaging to help maximise your take‑home pay by up to $18,550 per year, including up to $15,900 for everyday living expenses (such as rent, mortgage repayments and school fees) and up to $2,650 for meals and entertainment + possibility to salary package a car!
• Health and wellbeing support, including EAP, pastoral care and discounted private health insurance
• Fitness Passport access and a range of lifestyle, retail and travel discounts
• Discounted parking and reduced prices at Mater cafés and coffee outlets
• A supportive culture where your contributions are recognised and your development matters

Whether you’re looking to grow your career, develop new skills or be part of something meaningful, Mater provides the opportunity to thrive while making a lasting impact.

Be part of something bigger. Make your move with Mater. #GetBetterWithMater

Applications close – 19th November 2026 please note, we may contact applicants prior to the closing date,

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.