Senior Manager- Digital Experience

NGS Super; Sydney; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Additional leave entitlements

Personal & professional development

Health & wellbeing programs

Job summary

NGS Super is seeking a hands-on Digital Lead to shape the member and employer digital experience across our public website, campaigns, SEO, and communications. You will lead a capable team of digital specialists and partner with Marketing, Technology and agency partners to deliver connected, compliant, and high-impact solutions.

You will drive the digital strategy, optimise experiences for retention and acquisition, and manage budgets and resources while ensuring privacy and risk controls are

Qualifications

• Hands-on expertise in website management, UX/UI, SEO and email automation.
• Strong Adobe Suite expertise and platform decision guidance.
• Data-led approach to improve targeting, content and channel performance.

Responsibilities

• Lead and develop the digital team to deliver outcomes and drive growth.
• Develop and deliver the digital strategy for member-facing experiences.
• Optimise public website, email marketing and SEO for performance and acquisition.
• Partner with Marketing to grow brand awareness and engagement across digital channels.
• Build relationships with Technology, stakeholders and agency partners for connected solutions.
• Provide technical leadership in website management, UX/UI, SEO and email automation.
• Apply best practice and privacy requirements while improving results.
• Set priorities and workflows to meet commitments and improve efficiency.
• Ensure compliance with laws and risk management.

Skills

Digital leadership

Digital strategy

UX/UI

SEO

Email marketing

CMS platforms

Adobe Suite

Budget management

Education

Bachelor's degree in a related field

Tools

CMS platforms

Marketing automation

Google Analytics

SEO tools

Job description

About us

We are an award-winning, national $18B public offer industry fund focused on the education and community sectors. Working for NGS Super means being part of something bigger and working to make a difference to our members and their financial future.

Our people are key to our success, and as we grow, we’re committed to finding and retaining the right talent to join the journey. As well as a flexible and fun workplace, we offer competitive benefits including additional leave entitlements, personal & professional development and health & wellbeing programs.

Click on the video below to learn more!

About the Role

Shape the digital interaction our members, employers and prospects have with NGS - leading the strategy, use of our modern technology and team that turn those moments into stronger engagement and better outcomes.

Reporting to the Head of Marketing and Digital Experience, you’ll help make it increasingly compelling for members, employers and prospects to engage with NGS Super. You’ll bring our public website, marketing campaign and communications, SEO, and other digital channels together to create clear, useful and consistent experiences. Your contribution will support NGS achieving its strategic objectives.

You’ll lead a capable team of digital specialists and collaborate closely with colleagues and agency partners to turn ideas into practical improvements that support our members and other stakeholders.

What You’ll Do

• Lead and develop our high-performing digital team: supporting delivery, growth and maintaining a collaborative, accountable culture focused on member and business outcomes.
• Develop and deliver on the digital strategy to enhance member-facing digital experiences, ensuring digital consistency and cohesive experiences across all public-facing touchpoints.
• Optimise our public website, email marketing, and SEO to create accessible, personalised digital experiences that improve performance, visibility, member retention, lead generation and new member acquisition.
• Partner with Marketing to grow brand awareness and strengthen member engagement and retention across digital channels.
• Build strong relationships across Technology, internal stakeholders and agency partners to deliver connected solutions and a seamless member and prospect journey.
• Provide technical leadership in website management, UX/UI design, SEO, and email marketing automation.
• Use digital best practice, privacy requirements and performance insights to strengthen audience targeting, creative and messaging while continuously improving results.
• Create clear priorities and efficient workflows that support the team to deliver against commitments and business needs and continuously improve effectiveness and resource use, within capacity.
• Ensure compliance with applicable laws and risk mitigation practices.

About You

You’ll be:

• A supportive, self-motivated leader who brings out the best in others and builds a high-performing, accountable team, enabling cross-functional delivery.
• A pragmatic digital leader who combines strategic thinking, strong technical judgement and a genuine focus on better member experiences.
• Hands-on expertise in website management, UX/UI, SEO, email automation, CMS platforms and digital content.
• Strong Adobe Suite expertise and the confidence to guide platform decisions and performance.
• A data-led approach to improving targeting, content, channel performance and digital outcomes.
• Commercial acumen and proven experience managing budgets, forecasts and resources.
• A collaborative, grounded leadership style, with the influence to align people across a flat organisation and deliver outcomes beyond your immediate team.
• Strong agency and relationship management skills that build productive partnerships and quality outcomes.
• Experience in superannuation, wealth management, financial services or a related sector, with a relevant tertiary qualification and strong digital expertise.

We are a super fund with an exceptional work culture, providing a diverse offering in developing our people and you can be a part of it while earning an attractive remuneration package!

Interested and suitably qualified candidates should submit a copy of their updated CV.

Please note that to be eligible for this role, you are required to have permanent Australian working rights and residency.

We are an equal opportunity employer committed to creating a workplace that values diversity, equity and respect for all individuals.

Before you learn more about the job ad, we encourage you to familiarise yourself with our fantastic NGS Staff Benefits page (link below) to understand our offering which includes Additional Leave Entitlements, Personal & Professional Development and Health & Wellbeing Benefits.

NGS Staff Benefits link: https://ngssuper.elmotalent.com.au/careers/careers/pages/staffbenefits

Your application will include the following questions:

• The successful candidate will be required to undertake background screening including police, bankruptcy and employment verification checks.
• Understanding this, are you happy to proceed with your application?
• What is your expected Salary Package (Base + 12% Superannuation)?
• Note: As an industry fund, we do not pay bonuses (STI or LTI) so please factor this into your remuneration expectations.
• What is the notice period for your current employment?
• Please confirm your current Australian working rights.
• Which of the following best describe your gender identity?
• If you answered, Prefer to self-describe, please provide details of gender identity.
• Where did you see this role advertised?
• If you answered other, please confirm where you saw this role advertised.