Senior Manager, Day of Operations

Sydney Trains; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Sydney Trains in New South Wales is seeking a Senior Manager Day of Operations to lead live train crewing operations across the network. You will oversee crew resourcing, allocation and liaison within a 24/7 roster, driving changes for incident recovery and frontline service delivery.

The role is based at the Rail Operations Centre in Alexandria, on-site, with 8-hour rotating shifts and weekend/public holiday availability; a strict 24/7 shift pattern is required.

Qualifications

• Senior leadership level industry experience.
• Experience in day-to-day operations management within a live 24/7 environment.
• Ability to work a 24/7 shift rotation roster.

Responsibilities

• Lead and deliver live train crewing operations across the Sydney Trains network.
• Drive transformation, change, and risk mitigation for incident recovery and frontline service delivery.
• Oversee resourcing, allocation and liaison for train crews in a 24/7 roster.

Skills

Senior leadership

24/7 operations

Crew scheduling

Stakeholder management

Job description

Organisation/Entity: Sydney Trains

Job category: Rail Operations

Job location: Alexandria, NSW, AU, 2015

Job reference number: 111666

Employment type: Permanent Full-Time

Salary range: An attractive remuneration package

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

Every day will be different and you’ll thrive in the fast-paced environment that will see you embedded in our frontline, connecting with millions of people from across NSW.

In this role, you'll:

Work for Sydney Trains within the Suburban Services Division, Day of Operations Branch.

The Senior Manager Day of Operations is responsible for leading and delivering all aspects of live train crewing operations, including train crew resourcing, allocation and train crew liaison for the Sydney Trains network , across a 24/07 roster.

You will drive transformational change and develop and implement strategies, plans and projects for continuous improvement and risk mitigation for incident recovery, degraded mode and of frontline service delivery.

The role will be based at the Rail Operations Centre (ROC) in Alexandria and is an onsite permanent role. Shift pattern & hours: 8-hour rotating shifts across a 24/7 operation .Availability required across weekends and public holidays. Shift times include:

• 5:30am – 1:30pm
• 1:30pm – 9:30pm
• 9:30pm – 5:30am

Rotating roster with no fixed pattern - typically worked in blocks of 4 consecutive days 4-week rotating roster. Average of 18 working days per month.

For more information on this position and business unit, view the role description and information pack.

About You

You will possess:

• Senior leadership level industry experience.
• Experience in day-to-day operations management within a complex, live 24/7 operational environment, such as logistics and freight, transportation operations, rail operations, emergency services, airline operations, crew scheduling, utilities operations, network operations, or similar.
• Demonstrated experience in maintaining stability within a volatile environment, making decisions, and resolving performance and operational issues that impact the reliability and availability of operational services.
• Ability to work a 24/7 shift rotation roster.
• Category 4 medical check, or the ability to obtain one.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Applications close 11:59 PM Wednesday 15 October 2026

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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