General Manager Operations – Sydney Light Rail

Transdev Australasia Pty Ltd; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Transdev Australasia Pty Ltd in Sydney is seeking a General Manager Operations for the Sydney Light Rail to drive safety, reliability and customer focus across a large, diverse workforce.

You will partner with industry and government, oversee performance, manage change and deliver sustainable improvements to daily journeys for thousands of passengers. This role reports to the Managing Director and leads cross-functional teams.

Qualifications

• In addition to your tertiary qualifications, we are seeking an exceptional Operational Leader with the ability to motivate, inspire and develop teams within a passenger centric/transit environment.

Responsibilities

• Oversee operational performance with direct oversight of a large, diverse workforce and influence daily passenger journeys.
• Drive safety, reliability, efficiency and a customer-focused passenger network for Sydney Light Rail.
• Engage with executive leadership, government agencies, regulators, partners, contractors and community stakeholders to deliver strategic outcomes.

Job description

General Manager Operations – Sydney Light Rail

• Drive operational excellence across a large and diverse workforce
• Partnering Across Industry to Deliver Strategic Outcomes
• Achieving Sustainable Performance and Continuous Improvement

About Transdev

At Transdev, we believe public transport plays an important part in how a city comes to life. Our day to day work influences our families, friends and future generations where they live, work and play. Whatever your role is at Transdev, you contribute to improving the mobility of our customers, and the positive impact this can have on their lives, their community and our environment; and that’s why we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve.

The role

As the General Manager Operations, you will have direct oversight of operational performance with the opportunity to influence the daily journeys of thousands of passengers whilst ensuring Sydney Light Rail maintains its position as a safe, reliable, efficient and customer focused passenger network.

Reporting to the Managing Director you will oversee a large and diverse workforce responsible for driving operational excellence, maintaining systems stability and enhancing the overall customer experience. This opportunity goes beyond routine management of service delivery; it encompasses collaborative decision-making and the ability to lead change.In addition, the role provides extensive engagement with executive leadership, government agencies, regulators, consortium partners, contractors, and community stakeholders.

What you bring

In addition to your tertiary qualifications, we are looking for an exceptional Operational Leader with the ability to motivate, inspire and develop teams within a passenger centric / transport environment. This will be supported by a strong understanding of compliance, risk assessment and operational controls. You will be a highly skilled communicator with an understanding of complex contractual arrangements within the operational phase of a Public Private Partnership. This will be further enhanced by commercial and analytical capability enabling you to monitor and act on critical business metrics and KPIs to deliver sustainable improvements and operational excellence.

Be part of a global mobility leader

Collaborative partnership with industry and government

Strategic role with real operational impact

Commitment to safety, sustainability and continuous improvement

Diversity, equity & inclusion

We are proud to be an equal opportunity employer. We believe that a diverse and inclusive workforce fosters innovation and drives better outcomes for the communities we serve. We welcome applications from individuals of all backgrounds and gender identities, including First Nations Peoples, people with disabilities, veterans, and those from culturally diverse communities.

Need adjustments during the recruitment process? Let us know at [e-mail] – we’re here to support you.