Senior Enterprise Customer Success Leader

Tenable; Sydney; On-site; AUD 180,000 - 230,000; Full time

Job summary

Tenable seeks a seasoned Manager of Customer Success to lead a quota‑carrying team and oversee strategic client accounts. You will mentor managers, ensure decay churn is minimized, and drive value realization for customers of our cybersecurity platform.

You will build executive relationships with CISOs and IT leaders, manage renewals and expansion deals, and align customer outcomes with sales and product teams. Travel up to 25% may be required.

Qualifications

• Minimum 5 years of leadership experience managing teams up to 10 people in Customer Success/Account Management.
• Experience managing enterprise-level accounts and complex renewals/upsells in a SaaS environment.
• Strong communication, executive presence, and ability to articulate ROI to security leaders.

Responsibilities

• Develop and manage a team of Customer Success Managers to handle strategic relationships.
• Drive revenue through renewals, upsells, and cross-sells with RNR targets.
• Cultivate executive relationships with CISOs and IT leadership at top accounts.
• Collaborate on deal strategy and support high-value renewal negotiations.

Skills

Leadership

Account Management

Strategic Execution

Executive Presence

Cybersecurity knowledge

CRM tools

Education

BA/BS degree

Tools

Salesforce.com

Clari

Job description

Tenable seeks a seasoned Manager of Customer Success to lead a quota‑carrying team and oversee strategic client accounts. You will mentor managers, ensure decay churn is minimized, and drive value realization for customers of our cybersecurity platform.

You will build executive relationships with CISOs and IT leaders, manage renewals and expansion deals, and align customer outcomes with sales and product teams. Travel up to 25% may be required.