Global Customer Success Leader — NRR & Technical Enablement

Cloud Assess Pty; Sydney; Remote; AUD 140,000 - 200,000; Full time

Job summary

Cloud Assess Pty is seeking a hands-on Manager of Customer Success to lead the team, drive Net Revenue Retention, and partner with Sales during deals to scope technical integrations and data workflows. This role combines technical acumen with a data-driven approach to grow revenue across a global customer base.

The ideal leader will champion renewal strategies, design health frameworks, and mentor a remote, globally distributed CS team while aligning with compliance and migration projects.

Qualifications

• SaaS leadership in a B2B environment.
• Experience with pre-sales solution architecture, API/webhook integration.
• Proven track record driving Net Revenue Retention and renewals.
• Ability to translate technical and commercial processes into scalable playbooks.
• Data-driven approach to account health and growth metrics.
• Experience managing remote or globally distributed teams.

Responsibilities

• Drive Net Revenue Retention (NRR) across customer tiers and identify expansion opportunities.
• Lead the Customer Success team and multi-thread executive relationships.
• Design health check frameworks and early warning systems for at-risk accounts.
• Partner with Sales on renewal strategies and expansion playbooks.
• Collaborate on pre-sales cycles to scope technical requirements and integrations.
• Oversee compliance migrations and data schema mapping during engagements.
• Ensure clear handovers and baseline expectations from Day 1.

Skills

SaaS leadership

Pre-sales & architecture

NRR & renewals

Data-driven decision making

Account management

Cross-functional collaboration

Remote team management

Job description

Cloud Assess Pty is seeking a hands-on Manager of Customer Success to lead the team, drive Net Revenue Retention, and partner with Sales during deals to scope technical integrations and data workflows. This role combines technical acumen with a data-driven approach to grow revenue across a global customer base.

The ideal leader will champion renewal strategies, design health frameworks, and mentor a remote, globally distributed CS team while aligning with compliance and migration projects.