Senior SaaS Customer Success Leader

Tenable Network Security, Inc.; Queensland; On-site; AUD 120,000 - 180,000; Full time

Job summary

Tenable is seeking a results-driven Customer Success Manager to act as a trusted advisor for strategic accounts, driving retention, expansion, and satisfaction. You will own complex accounts, address adoption challenges, and deliver measurable business outcomes by aligning customer goals with Tenable's product suite.

Join a team that values collaboration across Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support, while mentoring peers and shaping customer success

Qualifications

• 8+ years in customer-facing roles, including 5+ years in account management, sales, or similar positions focused on retention, growth, and engagement.
• Proven expertise in managing high-value SaaS or subscription-based accounts, driving adoption and delivering measurable outcomes.
• Strong relationship management skills, with the ability to engage senior stakeholders and align solutions to business objectives.
• Demonstrated success in meeting or exceeding renewal and expansion targets while maintaining high customer satisfaction.
• Deep understanding of Customer Success best practices, including metrics-driven approaches to customer health and adoption.
• Exceptional communication, problem-solving, and time-management skills.
• Proficiency in Salesforce.com and Google Suite, with the ability to learn new technologies quickly.
• Ability to travel up to 50% for customer engagements or events.

Responsibilities

• Lead onboarding for high-value or complex accounts, establishing a foundation for success.
• Build and maintain strategic relationships with senior stakeholders, aligning goals with solutions.
• Own renewal and expansion strategies using MEDDPICC and monitor adoption metrics.
• Proactively monitor customer health metrics to identify risk and implement adoption strategies.
• Leverage deep product knowledge to design tailored adoption plans for key accounts.
• Advocate for customers internally to influence product roadmaps and service improvements.
• Collaborate with Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support.
• Mentor Associate and Customer Success Managers on best practices and growth.
• Contribute to refining CS frameworks, tools, and processes with field insights.

Skills

SaaS account management

Stakeholder management

Renewal & expansion

MEDDPICC methodology

CRM proficiency

Google Workspace

Salesforce

Education

BA/BS degree or equivalent

Tools

Salesforce

Google Workspace

Job description

Tenable is seeking a results-driven Customer Success Manager to act as a trusted advisor for strategic accounts, driving retention, expansion, and satisfaction. You will own complex accounts, address adoption challenges, and deliver measurable business outcomes by aligning customer goals with Tenable's product suite.

Join a team that values collaboration across Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support, while mentoring peers and shaping customer success