Senior Manager, Customer Insights & Growth Strategy

NielsenIQ; North Sydney; Presencial; AUD 140.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working environment

Volunteer time off

Descripción de la vacante

NielsenIQ is seeking a Senior Manager for Customer Success Insights to lead client-facing insights delivery and strategic advisory across FMCG clients in Australia. You will translate data into actionable growth strategies, manage senior stakeholders, and drive successful outcomes with cross-functional teams.

The role emphasizes insight-driven storytelling, high client satisfaction, and proactive opportunity identification to support renewals and expansion.

Formación

• 7+ years of experience in market research, consumer insights, analytics, consulting, or a related field.
• Strong consultative and stakeholder management skills, with the ability to influence senior client audiences.
• Deep understanding of FMCG, retail, consumer behaviour, and market dynamics.
• Proven experience translating complex data into actionable business recommendations and compelling narratives.
• Strong planning, project management, and client servicing capabilities.
• Experience partnering with clients to solve strategic business challenges and identify growth opportunities.
• Excellent communication, presentation, and interpersonal skills.

Responsabilidades

• Understanding clients’ marketing and sales strategies, their needs, business problems and opportunities for growth.
• Helping clients to understand and define the business issue, understanding the project briefing and preparing hypotheses that can be explored.
• Delivering meaningful insights with actionable recommendations using data based on NielsenIQ’s contractual analytical commitments.
• Managing client expectations regarding required analyses and commitments to ensure client satisfaction, working closely with clients to align timelines, milestones and outcomes.
• Sharing strategic thought leadership with clients and the latest trends on FMCG and consumer behaviour.
• Acting as Expert on topics of strength (pricing/promo, range, innovation, etc.).
• Ensuring high standards of client satisfaction to support contract renewals in discussions between the client and the commercial team.
• Identifying business opportunities with clients and demonstrate how NielsenIQ will address these business needs.
• Supporting Commercial teams in client meetings when advanced client knowledge is needed to showcase NielsenIQ Capabilities

Conocimientos

Market research

Consultative skills

Stakeholder management

FMCG knowledge

Data storytelling

Project management

Client partnering

Communication

Herramientas

Analytics platforms

Data visualization

Descripción del empleo

NielsenIQ is seeking a Senior Manager for Customer Success Insights to lead client-facing insights delivery and strategic advisory across FMCG clients in Australia. You will translate data into actionable growth strategies, manage senior stakeholders, and drive successful outcomes with cross-functional teams.

The role emphasizes insight-driven storytelling, high client satisfaction, and proactive opportunity identification to support renewals and expansion.