Senior Manager, Client Delivery & Support Excellence

Bravura Solutions; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and employee benefits

Paid volunteering days

Flexible hybrid workplace

Generous reward and recognition programs

Job summary

A leading software firm is seeking a Senior Manager Support and Client Delivery to lead teams in Sydney. The role involves managing client delivery, ensuring effective governance, and achieving financial targets. Ideal candidates will have over five years of experience and a strong background in client support processes. The firm offers a flexible hybrid workplace and a comprehensive employee benefits scheme.

Qualifications

• 5+ years of experience in client delivery and support services.
• Experience in enterprise software implementations and systems integration.
• Proven ability to manage costs to meet profitability targets.
• Strong understanding of client support processes and metrics.

Responsibilities

• Lead a team to ensure effective processes and governance.
• Build a high-performing culture that delivers quality service.
• Manage financial performance while delivering services within SLAs.
• Develop strong client relationships and improve client satisfaction.

Skills

Leadership

Client relationship management

Operational performance metrics analysis

Financial management

Interpersonal communication

Job description

A leading software firm is seeking a Senior Manager Support and Client Delivery to lead teams in Sydney. The role involves managing client delivery, ensuring effective governance, and achieving financial targets. Ideal candidates will have over five years of experience and a strong background in client support processes. The firm offers a flexible hybrid workplace and a comprehensive employee benefits scheme.