Senior Delivery Leader, Professional Services

White Bay; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

White Bay in Australia is seeking an experienced delivery leader to manage a team of consultants spanning software implementations and professional services. This is not hands-on technical work; the role centers on leadership, governance and commercial performance to scale the function.

You will coach 10–20 senior specialists, run regular performance conversations, create playbooks and onboarding material, and remove blockers by collaborating with Delivery, Product and Engineering leaders to

Qualifications

• Experience leading a customer-facing delivery team in a software vendor or consulting environment.
• Experience managing a team of 10–20 consultants.
• Strong coaching, performance management and capability uplift experience.

Responsibilities

• Leading and supporting a team of approximately 15 implementation, consulting or technical delivery specialists.
• Running regular one-to-ones, team check-ins, performance conversations and career development planning.
• Coaching experienced consultants through delivery challenges, customer issues, prioritisation and professional development.
• Creating visibility across team health, workload, capacity, capability gaps, delivery risks and customer escalation points.
• Supporting utilisation, forecasting, resource planning and operational performance across the team.
• Acting as a senior escalation point for complex customer, delivery and commercial issues.
• Improving delivery governance, reporting rhythms, operating cadence and repeatable ways of working.
• Building playbooks, onboarding material, delivery standards, documentation and knowledge-sharing practices.
• Working with Delivery, Product, Engineering and senior leaders to remove blockers and improve customer outcomes.
• Identifying opportunities to improve efficiency, time to value, delivery quality and consultant effectiveness.
• Helping the implementation function continue to scale without losing delivery discipline, commercial focus or customer quality.

Skills

Capability leadership

Coaching

Communication skills

Stakeholder influence

Delivery governance

Forecasting / capacity planning

Performance management

People management

Problem-solving

Job description

White Bay in Australia is seeking an experienced delivery leader to manage a team of consultants spanning software implementations and professional services. This is not hands-on technical work; the role centers on leadership, governance and commercial performance to scale the function.

You will coach 10–20 senior specialists, run regular performance conversations, create playbooks and onboarding material, and remove blockers by collaborating with Delivery, Product and Engineering leaders to