Senior Service Delivery & Client Success Lead

The People Plugin; South Australia; On-site; AUD 90,000 - 120,000; Full time

Job summary

A recruitment agency in Australia is looking for a Service Delivery Manager to oversee client projects and ensure exceptional service delivery. The ideal candidate will possess strong leadership and account management skills, have a proven track record in digital agency environments, and excel in project coordination. This full-time role offers the chance to work with a dynamic team at the intersection of client success and operational excellence.

Qualifications

• Proven experience in service delivery within a digital agency or tech consultancy.
• Strong account management capabilities with complex client relationships.
• Ability to lead and motivate high-performing teams.

Responsibilities

• Lead and oversee multiple client projects ensuring timely delivery.
• Build strong partnerships with senior client stakeholders.
• Track project profitability and client satisfaction.

Skills

Service delivery leadership

Account management

Project management

Communication skills

Problem-solving

Job description

A recruitment agency in Australia is looking for a Service Delivery Manager to oversee client projects and ensure exceptional service delivery. The ideal candidate will possess strong leadership and account management skills, have a proven track record in digital agency environments, and excel in project coordination. This full-time role offers the chance to work with a dynamic team at the intersection of client success and operational excellence.