Global FinTech Service Delivery Manager

Bravura Solutions; Melbourne; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and employee benefits scheme

2 paid volunteering days

Parental leave policy

Generous reward and recognition programs

Job summary

A global FinTech leader in Melbourne is seeking a Service Delivery Manager to oversee client relationships and ensure the delivery of high-quality services. This role involves managing project delivery, acting as the escalation point for client support, and identifying revenue opportunities. The ideal candidate will have strong operational skills in financial services and proven experience in account management. Competitive compensation and benefits are offered.

Qualifications

• Proven service delivery and operational skills in financial services, wealth management or technology industry.
• Experience in account management and relationship management.
• Excellent communication, interpersonal skills and motivational skills.

Responsibilities

• Manage the day to day relationships with high value clients.
• Act as the escalation point for service, operations, software, cloud and consulting support.
• Project manage small to medium projects.

Skills

Service delivery skills

Operational skills in financial services

Account management

Leadership skills

Communication skills

Negotiation skills

Education

Relevant tertiary qualifications

Job description

A global FinTech leader in Melbourne is seeking a Service Delivery Manager to oversee client relationships and ensure the delivery of high-quality services. This role involves managing project delivery, acting as the escalation point for client support, and identifying revenue opportunities. The ideal candidate will have strong operational skills in financial services and proven experience in account management. Competitive compensation and benefits are offered.