General Adjuster

Crawford Job Listings - Global; Victoria; On-site; AUD 120,000 - 180,000; Full time

Job summary

Crawford & Company, the world’s largest publicly listed claims management organisation, is seeking a high-calibre Major & Complex Loss Adjuster to join its GTS team in Australia.

You will manage major and complex loss portfolios, deliver expert advice to clients, drive claim resolution and collaborate with a senior team to maintain technical excellence and client engagement.

Qualifications

• 5+ years’ experience in major and complex loss adjusting.
• ANZIIF or AICLA qualifications (or equivalent).
• Proven ability to build trusted stakeholder relationships.
• Valid driver’s licence.

Responsibilities

• Manage a portfolio of major and complex loss claims.
• Deliver expert advice and drive claim resolution for major clients.
• Collaborate with the GTS team and senior professionals to maintain technical excellence.
• Engage with insurers, brokers and clients to support outcomes.

Skills

Major loss claims experience

Stakeholder management

Negotiation

Portfolio management

Professional development

Education

ANZIIF or AICLA qualifications

Job description

• Locations Level 3, 324 St Kilda Road, Southbank, VIC, 3006, AU

Job Description

The Opportunity

Crawford & Company, the world’s largest publicly listed claims management organisation, is seeking a high-calibre Major & Complex Loss Adjuster to join its GTS team.

This is a strategic opportunity to manage a portfolio of significant, technically complex claims while working alongside a highly regarded team of senior professionals. You will deliver expert advice, drive claim resolution, and support major clients across the insurance market.

You’ll operate in a collaborative environment that values technical excellence, commercial judgement, and strong client engagement—supported by experienced leaders committed to your professional growth.

Why Join Crawford

• Work with a respected, high-performing team
• Genuine long-term career progression within a global organisation
• Supportive leadership focused on your development

About You

You are a credible, market-respected Loss Adjuster with a proven track record managing major and complex claims. You bring strong industry relationships, sound judgement, and the ability to navigate complex scenarios with confidence.

Key Capabilities

• Experience managing major and complex loss claims
• Strong relationships with insurers, brokers, and key stakeholders
• Advanced negotiation, stakeholder management, and conflict resolution skills
• Ability to manage complex portfolios with a commercial, client-focused approach
• Commitment to ongoing professional development and technical excellence

Requirements

• 5+ years’ experience in major and complex loss adjusting
• ANZIIF or AICLA qualifications (or equivalent)
• Proven ability to build trusted stakeholder relationships
• Valid driver’s licence

Crawford is committed to fostering a diverse and inclusive workplace. We encourage applications from all qualified candidates, including Aboriginal and Torres Strait Islander peoples.

We welcome applications from talented candidates worldwide. Visa sponsorship and relocation support may be available for exceptional applicants. All successful candidates will be required to complete a national police check.