General Adjuster

Crawford and Company; Melbourne; On-site; AUD 100,000 - 130,000; Full time

Job summary

Crawford & Company in Melbourne is seeking a high-calibre Major & Complex Loss Adjuster to join its GTS team and manage a portfolio of significant, technically complex claims for major clients across the insurance market.

You will deliver expert advice, drive claim resolution, and engage with insurers, brokers and key stakeholders. The role values technical excellence, commercial judgement and strong client relationships, with ongoing professional development opportunities.

Qualifications

• Experience managing major and complex loss claims.
• Strong relationships with insurers, brokers, and key stakeholders.
• Advanced negotiation, stakeholder management and conflict resolution skills.

Responsibilities

• Manage major and complex loss claims for key clients.
• Provide expert advice and drive claim resolution.
• Engage with insurers, brokers and other stakeholders to secure outcomes.

Skills

Major & Complex Loss

Negotiation

Stakeholder management

Client engagement

Professional development

Education

ANZIIF or AICLA qualifications

Job description

Crawford & Company, the world's largest publicly listed claims management organisation, is seeking a high-calibre
Major & Complex Loss Adjuster to join its GTS team.

This is a strategic opportunity to manage a portfolio of significant, technically complex claims while working alongside a highly regarded team of senior professionals. You will deliver expert advice, drive claim resolution, and support major clients across the insurance market.

You'll operate in a collaborative environment that values technical excellence, commercial judgement, and strong client engagement-supported by experienced leaders committed to your professional growth.

Why Join Crawford

• Work with a respected, high-performing team
• Genuine long-term career progression within a global organisation
• Supportive leadership focused on your development

About You

You are a credible, market-respected Loss Adjuster with a proven track record managing major and complex claims. You bring strong industry relationships, sound judgement, and the ability to navigate complex scenarios with confidence.

Key Capabilities

• Experience managing major and complex loss claims
• Strong relationships with insurers, brokers, and key stakeholders
• Advanced negotiation, stakeholder management, and conflict resolution skills
• Ability to manage complex portfolios with a commercial, client-focused approach
• Commitment to ongoing professional development and technical excellence

Requirements

• 5+ years' experience in major and complex loss adjusting
• ANZIIF or AICLA qualifications (or equivalent)
• Proven ability to build trusted stakeholder relationships
• Valid driver's licence

Crawford is committed to fostering a diverse and inclusive workplace. We encourage applications from all qualified candidates, including Aboriginal and Torres Strait Islander peoples.

We welcome applications from talented candidates worldwide. Visa sponsorship and relocation support may be available for exceptional applicants. All successful candidates will be required to complete a national police check.