Senior Luxury Sales Lead & VIP Clienteling

Richemont; Sydney; On-site; AUD 110,000 - 140,000; Full time

Job summary

IWC Schaffhausen in Sydney, Australia, seeks a Senior Sales Associate to lead by example in luxury client engagement, drive sales performance, and uphold Maison directives with excellence.

You will mentor junior staff, manage high-value client relationships, and contribute to boutique strategies. A seasoned luxury sales professional with strong product knowledge will thrive in this role.

Qualifications

• Minimum of 5 years of progressive experience in luxury retail.
• Proven track record of building high-value client relationships.
• Ability to mentor and lead colleagues in a fast-paced boutique environment.

Responsibilities

• Lead by example in achieving and exceeding sales targets while upholding brand directives and service standards.
• Own complex client situations; resolve escalations and support boutique operations.
• Cultivate an exclusive VIP client portfolio and drive repeat business through advanced clientelling.
• Act as Brand Ambassador for IWC Schaffhausen with advanced product knowledge and sales techniques.
• Contribute to the development and execution of boutique sales strategies and client engagement initiatives.
• Mentor and coach junior sales associates to foster a culture of learning and excellence.

Skills

Luxury retail

Client management

Leadership

Sales closing

Job description

IWC Schaffhausen in Sydney, Australia, seeks a Senior Sales Associate to lead by example in luxury client engagement, drive sales performance, and uphold Maison directives with excellence.

You will mentor junior staff, manage high-value client relationships, and contribute to boutique strategies. A seasoned luxury sales professional with strong product knowledge will thrive in this role.