Senior Luxury Client Advisor & Sales Coach

Tiffany & Co.; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Generous salary

Employee merchandise benefits

Milestone gifts

Global opportunities

Mentoring from management

Wellbeing program

Charitable giving

Volunteering program

Job summary

Tiffany & Co. is one of the world’s most recognizable luxury jewelry brands. The Tiffany name is synonymous with elegance, innovative design, fine craftsmanship and creative excellence with a reputation for the finest jewelry and effortless style.

We are seeking strong, passionate Senior Client Advisors in our Sydney Market to deliver Tiffany’s signature service, mentor peers, and drive sales while upholding the Tiffany Experience across the sales floor.

Qualifications

• Minimum two years retail experience preferably within the jewelry industry.
• Previous expert selling experience.
• Demonstrable problem-solving ability.
• Strong customer service ethics.
• Excellent communications skills – verbal and written.
• Strong computer skills – Word, Excel and CRM.
• Flexible working availability, including evenings, weekends and public holidays.
• Previous experience in a luxury retail environment.
• Previous senior sales experience.
• Gemology Certificate/Diploma preferred.

Responsibilities

• Understand and execute on pre-determined individual annual net sales plan by cultivating strong customer relationships in executing the Tiffany Touch and committing to the highest standards of customer service.
• Assist customers with merchandise selections using consultative and strategic selling skills in accordance with TCO training modules and standards.
• Cultivate customers with personalized interactions.
• Learn and execute practices to achieve high client repeat rate.
• Embody and inspire the highest luxury standards in presentation and behavior.
• Manage customer issues/complaints.
• Become an active member of store team to support initiatives and efforts of the store and the company.
• Ensure health, safety and welfare of yourself and others at work and comply with systems put in place to manage health and safety.
• Support Client Advisors in achieving their sales plans through mentoring and coaching.

Skills

Excellent communications skills

Strong customer service ethics

Previous senior sales experience

Problem-solving ability

Retail experience (jewellery preferred

Education

Gemology Certificate/Diploma

Tools

Word

Excel

CRM

Job description

Tiffany & Co. is one of the world’s most recognizable luxury jewelry brands. The Tiffany name is synonymous with elegance, innovative design, fine craftsmanship and creative excellence with a reputation for the finest jewelry and effortless style.

We are seeking strong, passionate Senior Client Advisors in our Sydney Market to deliver Tiffany’s signature service, mentor peers, and drive sales while upholding the Tiffany Experience across the sales floor.