Senior Luxury Client Advisor Lead

Moncler; Willoughby; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Birthday day off

Team birthday cake celebrations

Competitive remuneration and incentive

Job summary

Moncler Chatswood Chase—Now Open! We are seeking a Client Advisor Lead to join our Chatswood Chase boutique in Sydney on a full-time basis. You will partner with the Store Manager to balance exceptional client engagement with people leadership, driving individual and store performance while guiding and inspiring the team.

You will lead on the shop floor, setting the standard for service, sales and culture. This is the perfect development opportunity for an experienced senior sales professional

Qualifications

• 4+ years’ experience in a premium or luxury fashion retail environment.
• Proven ability to deliver exceptional client service while achieving commercial results.
• Ready to take the next step into leadership or mentor/train others.
• Multilingual skills are highly regarded.
• Genuinely passionate about the Moncler brand and what it represents.

Responsibilities

• Deliver a distinctive, personalised client experience and manage all stages of the client journey, including after-sales service and clienteling.
• Consistently achieve strong individual sales results while contributing to overall store targets.
• Support the training, coaching and development of team members, sharing best practice and product knowledge.
• Play an active role in fostering a positive, inclusive and high-performing team culture.
• Ensure Moncler’s visual merchandising standards are implemented and maintained at all times.
• Collaborate closely with the stockroom team to support efficient stock movement, replenishment and organisation.
• Lead with energy, professionalism and enthusiasm, motivating the team through your presence on the shop floor.

Skills

Client advisor / client service

People leadership

Sales targets / performance

Store operations / merchandising

Job description

Moncler Chatswood Chase—Now Open! We are seeking a Client Advisor Lead to join our Chatswood Chase boutique in Sydney on a full-time basis. You will partner with the Store Manager to balance exceptional client engagement with people leadership, driving individual and store performance while guiding and inspiring the team.

You will lead on the shop floor, setting the standard for service, sales and culture. This is the perfect development opportunity for an experienced senior sales professional