Luxury Client Advisor – Concierge Sales & Experiences

Moncler; Willoughby; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Excellent staff discounts

Birthday day off

Two paid volunteer days per annum

Ongoing training and development

Job summary

Moncler Chatswood Chase is seeking a full-time Client Advisor to join our luxury retail team. You will deliver exceptional client experiences, drive sales with product knowledge, and maintain Moncler’s visual standards on the shop floor.

Collaboration with stockroom and team members is essential to ensure seamless store operations. We value candidates with at least 2 years in premium fashion, a client-focused mindset, and strong communication skills.

Qualifications

• At least 2 years’ experience in a premium or luxury fashion environment.
• Experience in a structured retail brand with set targets and KPIs.
• Genuinely passionate about the Moncler brand and what it represents.
• Naturally client-focused, combining exceptional service with a strong commercial mindset.
• A collaborative team player with excellent communication and interpersonal skills.
• Multilingual skills are highly regarded and considered a plus.

Responsibilities

• Create memorable client experiences by building genuine, lasting relationships and guiding customers through every step of their Moncler journey—first contact to after-sales care and clientelling.
• Drive strong sales results through exceptional service and product knowledge.
• Bring Moncler’s visual standards to life on the shop floor.
• Work closely with the stockroom to keep the store running seamlessly, from stock movement to replenishment.
• Be an active, positive team player who brings enthusiasm, energy and pride to every shift.

Skills

Luxury retail experience

Client-focused

Team player

Communication skills

Multilingual

Job description

Moncler Chatswood Chase is seeking a full-time Client Advisor to join our luxury retail team. You will deliver exceptional client experiences, drive sales with product knowledge, and maintain Moncler’s visual standards on the shop floor.

Collaboration with stockroom and team members is essential to ensure seamless store operations. We value candidates with at least 2 years in premium fashion, a client-focused mindset, and strong communication skills.