Luxury Client Advisor - Elevate the Customer Experience

LVMH; City of Melbourne; On-site; AUD 52,000 - 78,000; Full time

Job summary

RIMOWA is seeking a Client Advisor in Melbourne to deliver an exceptional client experience and achieve store sales targets. You will build strong client relationships, provide expert product knowledge, and maintain luxury service standards throughout the client journey.

Role involves clienteling, private appointments, after-sales follow-up, and collaboration with the team to drive store performance and brand presence in a luxury setting.

Qualifications

• Clienteling and selling skills in luxury retail.
• Strong product knowledge of luxury goods and brand heritage.
• Excellent communication and interpersonal abilities.

Responsibilities

• Achieve individual and team sales targets through exceptional client service and product knowledge.
• Identify client needs and make personalised recommendations, cross-sell and build client relationships.
• Contribute to store performance and sales initiatives as part of the team.
• Deliver a warm, personalised client experience aligned with RIMOWA’s luxury positioning.
• Develop clienteling opportunities, including private appointments and follow-up with clients.
• Provide after-sales service, including follow-ups on repairs, returns and enquiries.
• Support in-store events to drive client engagement.

Skills

Clienteling

Sales skills

Product knowledge

Communication

Education

Secondary education or above

Job description

RIMOWA is seeking a Client Advisor in Melbourne to deliver an exceptional client experience and achieve store sales targets. You will build strong client relationships, provide expert product knowledge, and maintain luxury service standards throughout the client journey.

Role involves clienteling, private appointments, after-sales follow-up, and collaboration with the team to drive store performance and brand presence in a luxury setting.