Senior Local Government Customer Service Officer

Anduril Industries; Sydney; On-site; AUD 42,000 - 55,000; Full time

Job summary

Anduril Industries in Sydney CBD is seeking a Customer Service Officer to join a local government call centre on a 6-month contract. You will handle high volumes of phone inquiries, process applications, and maintain records to support customer service excellence.

The role requires 12 months' call centre experience, strong communication skills, and the ability to work across multiple systems. Previous government sector experience is desirable; duties include data entry and general admin support.

Qualifications

• Minimum 12 months of experience in a call centre environment.
• Experience in local or state government sector is desirable.
• Strong written and verbal communication skills.
• Ability to work across multiple systems simultaneously.
• Demonstrated customer service skills with strong attention to detail.

Responsibilities

• Respond to high volume phone enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service.
• Accurately process customer applications and data within required timeframes using relevant systems.
• Maintain accurate records of customer communications and feedback.
• Provide effective administrative support, including data entry, word processing and spreadsheet use.
• Perform general administrative tasks to support team operations.

Skills

Call centre experience

Communication skills

Data entry

Job description

Anduril Industries in Sydney CBD is seeking a Customer Service Officer to join a local government call centre on a 6-month contract. You will handle high volumes of phone inquiries, process applications, and maintain records to support customer service excellence.

The role requires 12 months' call centre experience, strong communication skills, and the ability to work across multiple systems. Previous government sector experience is desirable; duties include data entry and general admin support.