Senior Language Services Manager – Healthcare Interpreting

St Vincent's Health Australia Limited; Melbourne; Ibrido; AUD 97.000 - 107.000; Part-time

Vantaggi offerti da questo lavoro

Flexible working arrangements

Salary packaging options

Wellbeing initiatives

Fitness Passport

Professional development opportunities

Discounts and promotions

Descrizione del lavoro

St Vincent’s Hospital Melbourne is seeking an experienced Language Services leader to manage the Language Services Department on a fixed-term, part-time basis. You will oversee in-house interpreters, casual staff, booking clerks and external agencies while guiding the rollout of the Primaxis IMS.

This senior role focuses on service improvement, change management and collaboration with clinical teams to deliver timely, patient-centred interpreting and translation services, with flexible working

Competenze

• Current NAATI Certification.
• Demonstrated experience managing and/or leading a Language Services or Interpreter Services function.
• Strong leadership and people management skills, with the ability to support teams through periods of change.
• Experience in service improvement, project implementation and/or change management would be highly regarded.
• Excellent organisational, communication and stakeholder engagement skills.
• Ability to effectively manage competing priorities within a busy healthcare environment.
• Current National Criminal History Check, or willingness to obtain one.

Mansioni

• Provide operational leadership and day-to-day management of the Language Services Department.
• Lead and support in-house interpreters, casual staff and booking clerks, while coordinating services provided by external interpreter agencies.
• Lead and support the implementation of the Primaxis Interpreter Management System (IMS), including the development and embedding of new processes.
• Ensure the delivery of timely, effective and patient-centred interpreting and translation services across SVHM.
• Support quality improvement projects and initiatives within Language Services.
• Monitor service delivery and identify opportunities to improve processes, efficiency and the patient experience.
• Work collaboratively with clinical teams, Allied Health leadership and key internal and external stakeholders.

Conoscenze

Leadership

Stakeholder engagement

Communication

Organisational skills

Change management

People management

Formazione

NAATI Certification

Descrizione del lavoro

St Vincent’s Hospital Melbourne is seeking an experienced Language Services leader to manage the Language Services Department on a fixed-term, part-time basis. You will oversee in-house interpreters, casual staff, booking clerks and external agencies while guiding the rollout of the Primaxis IMS.

This senior role focuses on service improvement, change management and collaboration with clinical teams to deliver timely, patient-centred interpreting and translation services, with flexible working