Manager Interpreter And Language Services / Chief Interpreter

St Vincent's Health Australia; Melbourne; Ibrido; AUD 96.000 - 107.000; Part-time

Vantaggi offerti da questo lavoro

Flexible working arrangements

Salary packaging options

Wellbeing initiatives

Professional development opportunities

Discounts via Foundation

Descrizione del lavoro

St Vincent’s Hospital Melbourne, part of St Vincent’s Health Australia, is seeking an experienced Language Services leader for a fixed-term, part-time role. You will oversee interpreters, booking clerks and agency staff while steering the Primaxis IMS implementation to embed new processes and improve service delivery.

The role focuses on operational leadership, service improvement and project delivery within a supportive healthcare environment, with pro rata salary and flexible working

Competenze

• Current NAATI Certification.
• Demonstrated experience leading Language Services/Interpreter Services.
• Strong leadership and people management skills.
• Experience in service improvement, project implementation and/or change management.
• Excellent organisational, communication and stakeholder engagement skills.
• Ability to manage competing priorities in a busy healthcare environment.
• Current National Criminal History Check.

Mansioni

• Provide operational leadership and day-to-day management of the Language Services Department.
• Lead and support in-house interpreters, casual staff, booking clerks, and coordinate external agencies.
• Lead and support the implementation of the Primaxis Interpreter Management System (IMS).
• Ensure timely, effective and patient-centred interpreting and translation services across SVHM.
• Support quality improvement initiatives within Language Services.
• Monitor service delivery and identify opportunities to improve processes and patient experience.
• Collaborate with clinical teams and stakeholders.

Conoscenze

Leadership

Language Services

NAATI Certification

Stakeholder Engagement

Project Management

Change Management

Interpreting Services

Primaxis IMS

Strumenti

Primaxis IMS

Descrizione del lavoro

Job Description:

• Fixed Term, Part Time – 32 hours per week until 17 September 2027
• Fitzroy location with flexible working arrangements
• Great senior leadership secondment opportunity available!

About the Role

An exciting opportunity is available for an experienced Language Services professional to lead the Language Services Department at St Vincent’s Hospital Melbourne on a fixed-term, part-time basis. You will provide operational leadership and management of the Language Services Department, overseeing a dedicated team of in-house interpreters, casual staff, booking clerks and external agency interpreters. You will play a key role in ensuring the delivery of high-quality, responsive and patient-centred interpreting and translation services across SVHM.

A key focus of this position will be leading and supporting the team through the implementation of the Primaxis Interpreter Management System (IMS), helping to embed new processes and support a smooth transition across the service. You will also contribute to quality improvement initiatives and the ongoing development of Language Services.

This is an excellent opportunity for an experienced leader to combine operational management, service improvement and project implementation within a supportive healthcare environment.

Classification for this position will be Chief Interpreter (HSUA Grade 5 $96,560 - $106,763 per annum, pro rata for part time).

Duties

• Provide operational leadership and day-to-day management of the Language Services Department.
• Lead and support in-house interpreters, casual staff and booking clerks, while coordinating services provided by external interpreter agencies.
• Lead and support the implementation of the Primaxis Interpreter Management System (IMS), including the development and embedding of new processes.
• Ensure the delivery of timely, effective and patient-centred interpreting and translation services across SVHM.
• Support quality improvement projects and initiatives within Language Services.
• Monitor service delivery and identify opportunities to improve processes, efficiency and the patient experience.
• Work collaboratively with clinical teams, Allied Health leadership and key internal and external stakeholders.

Your Contribution

• Current NAATI Certification.
• Demonstrated experience managing and/or leading a Language Services or Interpreter Services function.
• Strong leadership and people management skills, with the ability to support teams through periods of change.
• Experience in service improvement, project implementation and/or change management would be highly regarded.
• Excellent organisational, communication and stakeholder engagement skills.
• Ability to effectively manage competing priorities within a busy healthcare environment.
• Current National Criminal History Check, or willingness to obtain one.

What We Offer

• A focus on wellbeing initiatives, with regular events and programs.
• Confidential, solutions-focused employee counselling.
• Flexible working arrangements and a healthy work/life balance.
• Access to Fitness Passport – your pass to an extensive choice of fitness facilities.
• Salary packaging options to increase your take-home pay.
• Fitzroy location, close to Melbourne’s CBD, public transport and some of Melbourne’s best cafes.
• Discounts and promotions available through our Foundation.
• Regular professional development opportunities to support your career goals.
• A culture of continuous improvement.

About Language Services

Language Services forms part of the Allied Health and Pharmacy Program at St Vincent’s Hospital Melbourne and provides patient-centred interpreting and translation services across a diverse range of clinical programs. The department plays an important role in supporting effective communication between patients, families and healthcare professionals and ensuring culturally and linguistically diverse patients can access safe, equitable and high-quality healthcare. Language Services works closely with clinical teams across SVHM and reports operationally through the Deputy Director of Allied Health to the Director of Allied Health.

Working at St Vincent’s

St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by the values of Compassion, Justice, Integrity and Excellence.

Application

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

Please visit our website for further information regarding Aboriginal and Torres Strait Islander employment at SVHM.

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine-preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations, including influenza vaccination.

Contact

Sarah Bright - Deputy Director of Allied Health

[e-mail]

Closing Date:

18 November 2026 11:59pm

Reconciliation Action Plan:

At St Vincent’s we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [e-mail]

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct